John Lewis publishes five-week Christmas trading update

Monday 5 January 2015

John Lewis delivers in a 'Logistics Christmas'

John Lewis today publishes its five-week sales update, revealing a market beating omnichannel Christmas. All areas of our business, from shops and online through to our fulfilment centres and delivery operations, have worked effectively to deliver success in a year when our customers have wanted their shopping experience to be more coordinated and convenient than ever.

For the five weeks to 27 December 2014, total sales were £777m, +5.8% compared with last year, +4.8% on a like-for-like basis. Compared with two years ago total sales were +13.4% whilst like-for-like sales grew by 12.0%.

Online sales for the five weeks were +19% on last year with representing 36% (versus 32% last year) of total John Lewis sales during this period. As we anticipated, the Click & Collect delivery option is proving to be the delivery means of choice, with 56% of our online orders being collected in shops, overtaking home delivery this Christmas.

Sales in our shops for the five weeks remained level with last year. Our 'At Home' and new format shops including Exeter, Poole, Chichester, Heathrow and St Pancras, have grown their business during the Christmas season. Throughout the period, the importance of our shops in the omnichannel journey was confirmed as a place of inspiration and customer collection.

The standout feature driving a new shape of trade was our success on Black Friday (28 Nov). This yielded an early sales peak and impacted the shape of trade over the five-week period. It was the biggest week for sales in our 150 year history and was up +22% on last year, with experiencing a 300% increase in traffic during the early hours of trading on Black Friday itself. All operations coped admirably.

Electricals and Home Technology led the way on Black Friday, and finished with an impressive 6.8% year on year increase for the five week period. Home is enjoying a strong year, but the rate of growth slowed to +2.3% on last year for the five week period. Fashion (including Beauty) increasedby +7.8% on last year, helped by very strong online trade.

Greater awareness of the benefits of a healthy lifestyle amongst time-poor consumers influenced the gifts Britain bought this Christmas. Must-have products included the NutriBullet and wearable fitness trackers. The trend towards pampering and indulgence was reflected in sales of cashmere and home fragrance whilst Britain's foodie revolution ensured that the Nespresso coffee machine and Kenwood kMix were the gifts the nation opened on Christmas Day.

Andy Street, Managing Director of John Lewis, said: 'This year confirmed the new shape of trade for Christmas, with an early peak at the end of November driven by Black Friday and last minute gift buying.

'With Black Friday driving a higher proportion of online sales and customers increasingly wanting more convenience, this has meant a real concentration on fulfilment, making this a truly 'Logistics Christmas'. The investments we have made and the new capabilities we have built in recent years in Distribution and IT have been fundamental in ensuring we successfully navigate this changing shape of trade.

'Underpinning all of this was the renowned service from John Lewis Partners in our shops and contact centres, as well as our 'Never Knowingly Undersold' commitment which is ever more important in this era of price transparency.

'Our shops continue to have a critical role to play in the omnichannel shopping journey, and will be a major development focus for us over the coming months. To that end, we will be opening two further 'At Home' shops in Horsham and Basingstoke in 2015 as well as our new regional flagship in the heart of Birmingham in September, which will set an exciting new benchmark in bricks and mortar retailing.'

Notes to editors

John Lewis - John Lewis operates 43 John Lewis shops across the UK (31 department stores, ten John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as It is part of the John Lewis Partnership, the UK's largest example of worker co-ownership where all 30,000 staff are Partners in the business. John Lewis, 'Multichannel Retailer of the Year 2014'¹ , 'Best Overall Retailer'² and 'Best Retailer 2014'³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2014.

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For further information please contact:

Sian Grieve
Senior Communications Manager, Corporate & Brand
Telephone: 020 7592 6887