The Partnership plan
Distinctively us
We’ll be brilliant retailers, obsessed with our customers, wherever and whenever they need us, with products, propositions and service that only we can offer.
The partner difference
We’ll leverage Partners being the source of our competitive advantage - central to our success and what makes us, us.
Simple & productive
We’ll organise ourselves and run our business in a more productive way, making it simpler and faster to get things done.
Fix the basics
We’ll build the physical and organisational structures and systems for our future, investing in cutting edge technology to make customers’ lives easier.
Waitrose strategy
Waitrose is proudly becoming the ultimate home for food lovers – trusted for exceptional quality, celebrated for great value, and loved for our spirit of innovation. We’re bringing customers more of what they love, investing in outstanding products, inspiring services and memorable experiences. From modernised stores and elevated own-brand ranges to effortless convenience, we’re making Waitrose easier to shop, more exciting to visit, and more rewarding to choose every day.
John Lewis strategy
John Lewis is evolving into a modern, omnichannel brand that blends trust, style and service in everything we do. Our strategy is built around sharper relevance – from energising our brand and refreshing our offer, to enhancing how customers shop across channels. We’re investing in the fundamentals, empowering our Partners, and creating experiences that feel uniquely John Lewis, both in store and online.
Build-to-rent
We’re bringing the quality, care and service of John Lewis and Waitrose into a new space – purpose-built rental homes. Designed with modern living in mind, our Build-to-Rent communities will offer stylish, energy-efficient homes with shared spaces for fitness, work and socialising, all managed by Partners who put service at the heart of every detail.
Businesses news
11 Sep 2025
John Lewis Partnership Unaudited Interim Results for the 26 Weeks Ended 26 July 2025
09 Sep 2025
John Lewis launches teddy repair and refresh service for christmas
08 Sep 2025