John Lewis stores get £50m boost in latest phase of store transformation

John Lewis Transformation & Innovation

17 Jun 2026

Glasgow to receive over £20m in the brand’s largest single-store investment in recent years
Latest phase of a multi-year programme that will see investment into all 36 John Lewis stores
Investment reflects growing demand for destination retail that showcases brilliant product, expert advice, services, and hospitality

John Lewis is investing £50m this year across five stores as part of a long-term programme to transform and elevate all 36 stores across its estate into retail destinations for customers to discover, explore, and enjoy.

Customers in Glasgow, Cambridge, Leicester, Reading, and Liverpool will benefit from this latest phase of investment. Glasgow will receive more than £20m in a full redevelopment - the largest single-store investment made by the brand in recent years. The refurbishments will bring new brands, elevated products and experiences, and an environment that meets customers' wants and needs.

This investment is the latest acceleration of John Lewis's wider £800m brand transformation. Over time, every John Lewis store will benefit from investment designed to improve the customer experience and respond to changing customer expectations, specifically the growing demand for inspiration, Partner expertise, and a seamless cross-channel experience.

As shopping habits evolve, customers want to move seamlessly between online and in-store shopping. John Lewis continues to see strong demand for the unique experiences that only physical stores can provide: tailored expert advice, personal styling, and the opportunity to experience products first-hand.

The retailer is also seeing customers use stores differently. Last year, John Lewis hosted a record number of appointments across services including personal styling and nursery advice. Hospitality now accounts for more than one in five store transactions, reflecting growing demand for stores that combine shopping, services, and hospitality in a single visit.

The investment to create inspiring retail destinations is delivering results. Refurbished stores have consistently achieved sales growth following investment, alongside improvements in customer satisfaction, giving John Lewis confidence to continue investing across its estate.

The programme comes as John Lewis achieved record customer satisfaction scores and was ranked the UK's number one retailer in the UK Customer Satisfaction Index, and its recent Which? Retailer of the Year win.

The Glasgow redevelopment will see every floor of the 28,000 square metre store upgraded across fashion, beauty, home and technology. The store will remain open throughout the refurbishment, with the phased transformation running through to spring 2027.

Alongside Glasgow, multi-million-pound investments will be made in the John Lewis Cambridge, Leicester and Reading stores, while the Liverpool store will receive further enhancements following its investment last year.

The latest investment sits alongside the transformation of John Lewis' hospitality offer, with its new Platter John Lewis concept being rolled out across 32 cafés and restaurants by the end of 2027.

Peter Ruis, Managing Director of John Lewis, said: "Whether customers shop with us online, in our shops or across both, they expect the same trusted advice, service and experience.

"We're continuing to invest across our estate so our shops reflect the things customers value most about John Lewis - expert guidance, inspiring products and the confidence to make the right choice. These investments are about more than just a fresh look; they are about creating places where customers love to spend their time."

"The response from customers to the improvements we’ve already made gives us confidence to continue investing for the long term."

Kathy Murdoch, Centre Director for Buchanan Galleries, Landsec said: "We welcome John Lewis's £20m investment in its store in Glasgow, a powerful vote of confidence in the city. It complements our own plans for Buchanan Galleries, where we are investing to enhance the retail and leisure offer, create new experiences, and support Glasgow’s continued growth as a leading UK destination. The centre will be open and trading as normal throughout, and we look forward to seeing the new store take shape."

Blair McDougall, Minister for Small Business and Economic Transformation, said: "This investment, and particularly the commitment to the Glasgow branch, is a strong vote of confidence in our high streets and the future of the UK retail sector.

"Together with Government support through its Small Business Plan and upcoming High Streets Strategy, it will help high streets thrive, create jobs and drive growth in communities across the UK."

Tom Arthur, Minister for Business and Fair Work, said: "This major refurbishment plan is exciting news for John Lewis customers as well as being a welcome statement of intent that will support and enhance Glasgow city centre’s reputation as a shopping destination.

"I look forward to this being a catalyst to help drive further footfall and investment across the city centre and the Scottish Government will continue to work closely with local retailers and other businesses to help drive further investment and innovation across the city centre."

Notes to Editors

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About John Lewis

John Lewis serves customers with curated fashion, beauty, home and technology, combining quality products with market-leading service they can trust.

With 36 shops and a strong national online presence, it creates inspiring retail destinations, bringing together shopping, hospitality and services in one place. Popular partnerships include eateries like Benugo, Ori Cafe and Jamie Oliver’s Cookery School and Cafe, as well the likes of Waterstones and David Clulow Opticians.

Its Never Knowingly Undersold brand promise ensures customers receive both quality and value they can rely on, and the business has been granted the Royal Warrant of Appointment as supplier of Household Goods and Furnishings to His Majesty King Charles III.