Waitrose & Partners confirms that following careful review of the relationship its commercial arrangement with Ocado will come to an end in September 2020, in line with contractual terms.
Rob Collins, MD of Waitrose & Partners, said: ‘We have strengthened our own online business significantly and said last summer that we will double Waitrose.com within five years. Today’s announcement will be a major part of achieving this and in future Waitrose.com and our shops will be the exclusive places in the UK to buy Waitrose & Partners products.
‘Waitrose.com sales are growing at 14.2%, well ahead of the market, and customer satisfaction scores for both fulfilment and the website are showing sustained and significant increases too.
‘We are planning a second fulfilment centre to support our growing volumes in London and will be able to welcome thousands more online customers to Waitrose from the end of this year.
‘We have valued our relationship with Ocado and thank them for the last 19 years.’