Press releases and statements

John Lewis Shop Live Look report examines how we lived, worked, socialised and shopped in an extraordinary year.

The John Lewis Partnership today announces that Rita Clifton CBE will become its next Deputy Chairman.

Following its successful trial of bookable shopping slots over the summer, Waitrose is expanding its service to more than 110 stores from Monday (14th December).

Today, John Lewis launches their first-ever Beauty Bets report which takes a look back at beauty in 2020 and outlines the 10 key trend predictions across skincare, make-up, hair, fragrance and wellness for the next 12 months.

Released today (4 Dec), the Waitrose Food & Drink Report 2021 shows that the way we shop, eat and live have all permanently shifted.

Hundreds of toy bears designed by a 14 year old from Edinburgh will arrive on the shelves of John Lewis Edinburgh this week having already launched online at JohnLewis.com, with 100% of the profits going to NHS Charities Together.

John Lewis sets record online sales for the Black Friday period after shipping more than 2.5m products as people sought deals earlier than usual and new game consoles dominated online searches.

John Lewis has announced measures to ensure customers can shop safely and conveniently both in-store and online in the final weeks before Christmas.

Waitrose and John Lewis today unveil this year’s Christmas advertising campaign, which - inspired by the kindness shown by the British public during the pandemic - encourages viewers to give a little love to others.

The John Lewis Partnership is today announcing the next phase of its five-year plan to return the Partnership to sustainable profits by 2025.

Retailers announce plans to raise £5m to help struggling families. Partnering with two charities - FareShare and Home-Start.

New survey on behalf of John Lewis reveals more people are shopping for gifts early.

Service expanded to John Lewis customers in the Channel Islands and Northern Ireland. Click & Collect service now available for Sweaty Betty purchases from sweatybetty.com and Nespresso customers.

Waitrose has today announced that it is expanding its on-demand grocery trial with Deliveroo to 25 new shops across the UK to meet demand, just six weeks into a 12-week trial.

John Lewis & Partners has today announced that it has collaborated with four best-in-class experts from within the insurance industry to create a new home insurance product for its customers.

Home design, style studios and a beauty concierge service are among the new range of services and experiences that John Lewis Edinburgh has revealed today (14th October) as it confirms plans for the final phase of its £24m refurbishment.

It’s been four months since the killing of George Floyd, a moment that impacted the world in a way we couldn’t have imagined.

The John Lewis Partnership announces it half year results for half year ended 25 July 2020

Waitrose has today announced plans to close four shops. They are in Caldicot, Ipswich Corn Exchange and Shrewsbury, while we have reached an agreement to sell our supermarket in Wolverhampton to Tesco.

The selected brands have been chosen because they respond directly to the new needs of the nation as customers are opting for more casual wardrobe choices and these brands will help modernise John Lewis’s offering.

The move underlines the supermarket’s ambition to use new partnerships alongside its own channels to make it more convenient for customers to buy Waitrose products.

New findings in the Waitrose.com 'How Britain Shops Online report' show significant shifts in behaviour within online grocery sector.

From (Monday 17 August), it will be possible to enjoy a statement sofa, or a stylish desk to work from home without committing to buying it because John Lewis is partnering with the world’s largest product rental marketplace Fat Llama to offer a furniture rental service.

John Lewis and Waitrose have today (7 August) started selling face coverings in shops to raise funds for charities helping people through the pandemic. In September, Waitrose will also begin to sell a newly designed, charitable bag for life in its shops and online.

Today, John Lewis & Partners has announced that, following a successful trial, it is rolling out a new progressive supplier engagement programme called ‘Better Jobs’ to all of its 120 UK manufacturing suppliers.

The John Lewis Partnership Trust for Pensions has appointed Sarah Bates as Chair of the Trustee from 1 August 2020 and replaces Dame Jane Newell, who has stepped down after being Chair since 2013.

Letter from Chairman, Sharon White, to our 80,000 Partners, stating the progress being made on our Strategic Review.

Waitrose and John Lewis have announced plans to significantly increase the use of electric vans to help fulfill its ambition of ending the use of fossil fuels across its entire transport fleet by 2030.

The John Lewis Partnership has today appointed Nikki Humphrey as Executive Director for People. Nikki joins from Virgin Atlantic where she is Chief People Officer and replaces Tracey Killen who has retired after a 38 year career in the Partnership.

Today, 17th July, John Lewis has announced that its fast track, Click & Collect delivery and returns service will be available in over 500 Co-op food stores by the end of the summer, offering customers access to John Lewis products in more convenient locations.

The John Lewis Partnership has today announced that Capgemini, a leading global consulting, technology services and digital transformation company, has been selected to provide specialist IT application services to support the Partnership’s technology systems and business processes.

The John Lewis Partnership has announced it will not reopen eight John Lewis shops to secure the business’s long-term future and respond to customers' shopping needs. It will now enter into consultation with impacted Partners about its proposals.

John Lewis has today announced plans to reopen a further ten shops, including shops in Scotland and Wales.

The John Lewis Partnership has today announced the creation of a new partnership with Wipro Limited, a leading global information technology, consulting and business process services company, to provide infrastructure services.

When new site is open Waitrose will have quadrupled London shopping slots in under a year.

The John Lewis Partnership has today appointed Pippa Wicks as Executive Director for John Lewis. Pippa joins from the Co-op Group where she was Deputy Chief Executive and will start her new role in August.

John Lewis has today (Friday 19 June) announced plans to open nine more shops on Thursday (25 June), following the successful reopening of an initial 13 shops this week.

The John Lewis Partnership today announced that it is stepping up its commitment to reducing carbon emissions by building a dedicated biomethane gas filling station to enable its largest heavy goods vehicles to use a low-carbon alternative to diesel.

Waitrose.com has processed more than 150,000 online orders in a week for the first time. The figure is more than double the amount of weekly orders at the start of this year and represents a significant milestone in its online expansion plans.

Waitrose, John Lewis and health and life insurer Vitality is this week launching a series of free virtual workshops focused on health and wellbeing, exclusively for myWaitrose and myJohn Lewis members.

Keyworkers, including supermarket assistant from Waitrose, chosen for historic front cover providing a special moment of thanks during pandemic.

Shops to open in stages with robust new social distancing measures putting customer and Partner safety first

John Lewis Partnership Plc has reached agreement with the Partnership's Pension Scheme Trustee on the terms of the triennial valuation.

The John Lewis Partnership has today announced that it will donate a further £1.4m to around 3,000 local charities who are helping those most in need during the pandemic.

A new report reveals how the nation has lived, eaten and shopped during the last six weeks - since lockdown was enforced on 24th March.

Waitrose is opening (7 May) a six-acre Customer Fulfilment Centre in Enfield, North London, to double its online grocery orders in the capital by September.

John Lewis Plc has received confirmation that it is eligible to access up to £300m of funding under the HM Treasury and the Bank of England’s Covid Corporate Financing Facility.

The John Lewis Partnership has appointed James Bailey as its new Executive Director, Waitrose. He joins from Sainsbury’s where he was Buying Director for Grocery and will start in the Partnership today.

John Lewis has today announced that it is reopening its textiles factory ‘Herbert Parkinson’ in Lancashire, to make protective gowns for the NHS.

Children of Britain invited to share their designs to create a “super-bear”’ cuddly toy using #DesignYourSuperBear to be sold at Christmas - with 100% of the profits going to the NHS.

The John Lewis Partnership publishes its 2020 Annual Report and Accounts and latest trading performance since COVID-19.

Waitrose has announced that from today (17 April) the number of delivery slots available each week through its Waitrose & Partners Rapid service will more than treble giving over 2.5 million households the option to use the service to get the food and essentials they need.

Waitrose today details a number of initiatives it has launched to support its most vulnerable suppliers during the COVID-19 pandemic.

Expert nursery, home and styling advice services adapted to the evolving needs of customers will be available to access from home.

Retailer creates wellbeing area for staff at NHS Nightingale London and joins forces with the BMA to deliver 60,000 essentials to key NHS staff.

Waitrose has launched a dedicated e-gift card for self-isolating customers who want to organise payment for groceries delivered by volunteers, friends or other family members.

All non-management Partners and first level managers working during April and May to receive an additional £25 per week worked. Partnership discount in Waitrose increased from 15% to 25% for all Partners across the Partnership, to remain permanently at 20% once the peak of the pandemic is over.

Waitrose is raising the contactless payment limit, at its supermarkets and convenience shops from £30 to £45 to help customers minimise the need for contact while shopping.

The John Lewis Partnership is joining forces with leading charities to boost support of the most vulnerable in society during the current crisis.

Waitrose has today backed the Government’s plea for social distancing by announcing a set of strong, new measures to help its customers shop safely and to protect its Partners.

All Waitrose shops will protect batches of ‘hard to find’ and essential stock exclusively for NHS workers. NHS staff will receive priority checkout treatment in all Waitrose supermarkets. John Lewis is donating comfort items and Easter gift food to local hospitals, to support workers.

The John Lewis Partnership has taken the difficult decision to temporarily close all of its 50 John Lewis shops at close of business on Monday 23 March as a result of the impact of Coronavirus.

The John Lewis Partnership, which includes Waitrose, has today announced new measures to help its shops meet the needs of customers with a particular focus on the elderly and the vulnerable.

The John Lewis Partnership announces its full year results for year ended 25 January 2020

To encourage a stronger culture of handing down clothing that children have outgrown, and reduce the amount which goes to landfill John Lewis & Partners is introducing a new message ‘Wear it, Love it, Hand it down’ on the labels attached to its own brand babywear and childrenswear clothing.

Waitrose is this week starting a national online roll-out programme - adding its Waitrose.com online delivery service to 24 more of its shops across the country.

Pickled onions, kippers and marmalade do not immediately say romance, but these are among the best selling Waitrose & Partners products being sent to loved ones abroad ahead of Valentine's Day this year.

Nina Bhatia appointed as Executive Director, Strategy & Commercial Development.

To celebrate 20 successful years of the John Lewis Partnership’s unique volunteering programme - The Golden Jubilee Trust (GJT) - two charities have been chosen to work with the Partnership closely during 2020.

The John Lewis Partnership has today announced the sale completion of a parcel of land belonging to the Waitrose & Partners Farm at Leckford Estate in Hampshire.

From today, expectant parents will benefit from a two year partnership between John Lewis & Partners and the National Childbirth Trust (NCT) the UK’s leading charity for parents.

Gross sales at the John Lewis Partnership were down 1.8% versus last year to £2,167m.

Waitrose & Partners and John Lewis & Partners predict everyday items (including bananas and double cream), novelty socks and gadgets will be top of last minute shopping lists this Christmas.

The retailer has stocked up on loose vegetables this Christmas with environmentally-savvy shoppers increasingly wanting to buy loose produce rather than packaged.

Offering shoppers the opportunity to try the world's first in-store genetic test that 'nudges' you to make healthier choices, based on your unique DNA plus your lifestyle.

Bérangère Michel, Partner and Operations Director commented; “Our Black Friday event started last Friday. Our decision to start promotions earlier this year reflects the fact that Black Friday continues to extend across a longer period."

More than 1000 people across the country have been invited to enjoy a festive feast hosted by Waitrose & Partners and John Lewis & Partners, as part of the retailers’ campaign to bring people together this Christmas.

Waitrose & Partners is to export to Jordan for the first time from 23 November.

Lincoln shop trial to give shoppers more access to the products, services and Partner skills of the John Lewis Partnership as part of plans to bring the two brands closer together.

‘Experience playgrounds’ will take centre stage while in-store specialists will advise on everything from wine and gardening to interiors and technology as the John Lewis Partnership explores the future role of the shop in our customers' lives

In their first ever joint Christmas campaign, John Lewis & Partners and Waitrose & Partners have come together to create an advert which tells the heartwarming story of a little girl and her friendship with an excitable young dragon.

The John Lewis Partnership is helping customers feel more at home by helping them identify Partners at Waitrose and John Lewis stores that speak their language.

Waitrose & Partners Food and Drink Report 2019-20 reveals posh crumpets, tahini, celery juice, skewers and pink drinks are among the year’s hottest food and drink trends

Response from Chris Harris, Property Director at the John Lewis Partnership.

After a decade building a leading distribution network, the John Lewis Partnership today announces it is trialling new commercial opportunities and the acquisition of new customers by providing access to its Click & Collect distribution network to third party retailers.

John Lewis & Partners has today launched a major pilot at its Oxford shop to encourage a ‘reduce, reuse & return’ culture among customers which could provide a blueprint for other shops.

Waitrose & Partners has opened a new shop in the UAE under licence with Fine Fare Food Market LLC (FFFM) and has confirmed plans for another.

John Lewis & Partners and Waitrose & Partners have announced that this will be the last Christmas when they sell Christmas crackers with plastic toys inside.

The John Lewis Partnership has joined forces with other UK businesses and mental health charities and non-governmental organisations in the most widespread collaboration of its kind to promote a nationwide commitment on improving mental health care in the workplace.

John Lewis & Partners has released its annual retail report which looks back on the past 12 months and what shaped the year that has been.

Waitrose is trialling the removal of plastic on thousands of multibuy cans as it continues to remove and reduce single use plastic.

In a UK industry-first, seven leading retailers have joined together in an effort to improve the mental wellbeing of staff, with the help of Samaritans.

The John Lewis Partnership today announces the appointment of a new President for its unique governing authority - the Partnership Council.

Today, John Lewis & Partners is introducing an innovative and sustainable pilot at its Oxford shop, inviting their loyal, local customers to return preloved clothes in exchange for payment per item.

Today, the John Lewis Partnership is announcing changes that will enable the organisation to be managed and operated as a single business.

The John Lewis Partnership announces today that, after a 26-year career, Rob Collins has set out his intention to step down as Managing Director of Waitrose & Partners next year.

This week (26 September), John Lewis & Partners will become the first UK retailer to sell Nestle’s KitKat Chocolatory luxury, and bespoke KitKats handcrafted by expert chocolatiers.

John Lewis & Partners has announced that for this Christmas it’s adding a new, exclusive Quality Street sweet to the much loved 12 traditional sweets it will sell from next week (26 September).

Focus on long-term investement and success despite short-term profit pressures.

Dame Clare Tickell and Michael Herlihy have been appointed today as the Partnership’s first Independent Directors.

Cheltenham becomes only the second store in the UK to introduce ‘Waitrose Unpacked’ where customers can choose from a selection of packaging-free products to test how customers might be prepared to shop differently, with the aim of saving thousands of tonnes of plastic.

With just 19 weeks to go until the big day John Lewis & Partners has announced its predicted list of top ten toys to give this Christmas.

Waitrose & Partners has become the first UK supermarket to achieve ‘Fine to Flush’ certification for its own label wet wipes.

Small Robot Company joins forces with the John Lewis Partnership to create world's first blueprint for Human Robot Interaction (HRI) in the real world.

Waitrose & Partners is to extend its ‘Unpacked’ test in Oxford beyond the original end date of 18 August and has committed to introducing elements of the concept into three more shops by the end of the year, after an overwhelmingly positive response.

Waitrose & Partners has today (18 July) announced it is to close seven shops.

Retailer unveils plans to place its service counters centre stage in order to differentiate its offer from competitors.

John Lewis & Partners has today announced its plan to bring its two home improvement services businesses, Home Solutions and Opun, together as it progresses with its ambition to create a truly differentiated home improvement offer.

The John Lewis Partnership today calls on the Government to make all occupational health services tax exempt, to encourage employer investment in the physical and mental health of workers.

The John Lewis Partnership today announces the appointment of Sharon White as the Partnership’s sixth Chairman. She will take up the role when Sir Charlie Mayfield steps down in early 2020.

Retailer to trial virtual reality experience to enable customers to visualise new products in their homes before they buy.

Retailer to test concepts that could save thousands of tonnes of packaging and plastic.

New Customer Fulfilment Centre in Enfield will support online growth, as Waitrose & Partners acquire a 110,000 sq ft property in North London that will open as a dedicated fulfilment centre for online customer orders in spring next year.

From technology that tags fishing nets to plastic-eating fungi: Waitrose & Partners has revealed the projects it will be supporting with its unique £1 million grant fund designed to tackle plastic pollution.

Waitrose & Partners today announces plans to treble the size of its successful online grocery operation to a £1bn business over the next three years, working in partnership with Today Development Partners (TDP).

Following a year-long review and consultation with Partners, the John Lewis Partnership Council - a body made up of 58 democratically elected representatives who represent the views of Partners across the business - has voted for changes to the company’s pension scheme.

Partners log a record 24,500 hours through our unique Golden Jubilee Trust volunteering programme.

The John Lewis Partnership today published its Annual Report and Accounts and Corporate Responsibility Report for 2019.

The John Lewis Partnership is supporting a new initiative to promote retail as a career of choice and showcase the wide range of career opportunities in retail.

HRH The Prince of Wales officially opened the new Waitrose & Partners Food Innovation Studio today

Waitrose & Partners has joined forces with Scottish biotec company CuanTec to work on a new film for food packaging made out of waste langoustine shells.

John Lewis & Partners has joined the UK Plastics Pact a collaborative initiative, established by not for profit organisation WRAP, to create a circular economy for plastics.

The John Lewis Partnership announced today it will reduce its operational greenhouse gas emissions to net zero by 2050 at the latest, without purchasing offsets, in line with the pathway set by the Intergovernmental Panel on Climate Change (IPCC) to limit global warming to 1.5C.

The living room has replaced the kitchen as the heart of UK homes but we’re not relaxing on three piece suites anymore, and now we’re working in this space too!

Waitrose & Partners has today (7 March) confirmed that it has exchanged contracts for the sale of the five shops to various parties (figures provided are shop sales areas)

Investment programme and financial strength maintained despite a challenging retail market

The John Lewis Foundation launches partnership with WaterAid to empower artisan communities in India with clean water.

Waitrose & Partners confirms that following careful review of the relationship its commercial arrangement with Ocado will come to an end in September 2020, in line with contractual terms.

The John Lewis Partnership has achieved Disability Confident Leader status - the highest accreditation in the Department for Work and Pensions’ scheme which recognises and supports employers who recruit and retain people with disabilities.

The John Lewis Partnership today announced that following a competitive pitch day for its retail innovation programme JLAB, it will continue discussions with six businesses who could transform how we shop in the future.

Waitrose & Partners will today launch a £1 million grant fund to give money to projects designed to reduce unnecessary plastic and tackle plastic pollution.

John Lewis & Partners today announced that it will close Knight & Lee & Partners in Southsea, which at 35,000 sq ft is the smallest full line shop in its estate, in July 2019.

John Lewis Partnership announces changes to Waitrose & Partners and John Lewis & Partners management boards.

Waitrose & Partners has hit its target to remove black plastic from hundreds of products as part of its overall aim to eradicate black plastic from all its own-label products.

Gross sales at the John Lewis Partnership were up 1.4% versus last year to £2,207m. Waitrose & Partners gross sales (excluding fuel) were £1,047m, up 0.2% versus last year and up 0.3% on a like-for-like basis, despite reduced promotional activity. John Lewis & Partners gross sales were £1,160m, up 2.5% versus last year and up 1.0% on a like-for-like basis and outperformed the market by 2.0%