John Lewis to step in to support The Floor Room customers

Unfortunately, The Floor Room went into administration and closed its concessions in our shops on 9th August.

We know this has been an incredibly worrying time for their customers and for those former John Lewis Partners who transferred to work for them, so we are doing all we can to support those affected.

Support for The Floor Room’s customers
We value the trust that customers place in us, and have promised to do all we can to help. By working very closely with The Floor Room’s administrators, PwC, our priority is to ensure that their customers who placed orders in our shops aren’t left out of pocket. 

The Floor Room’s administrators PwC remain the first point of call for inquiries and will be able to share all the options available to customers, such as arranging a refund via credit card companies or a finance provider. 

For customers who don’t have these options available we’ll act as a safety net to make sure they get their money back. We’ll be in touch with each customer, either directly or through PwC, to discuss the best way forward and will be here to support every step of the way.

For details on how to contact PwC, please visit www.pwc.co.uk/thefloorroom. If you have any other questions, please get in touch with us on 0345 604 9049.

Support for former John Lewis Partners
We’re committed to helping former Partners who transferred to The Floor Room when they opened their concessions with us. We’re already in touch with them to discuss what their needs for support may be to secure new employment, or other help we can provide, such as access to our Wellbeing services.