Contact Us

For John Lewis & Partners customer service and product enquiries please contact

John Lewis & Partners customer services.

For Waitrose & Partners customer service and product enquiries please contact

Waitrose & Partners customer services.

For enquiries about the Partnership Card, John Lewis & Partners insurance or foreign currency please contact John Lewis & Partners Finance.

If you’re interested in joining the John Lewis Partnership or have a query about apprenticeships, graduate or work placements please visit the John Lewis Partnership jobs website.

Partners and retired Partners should refer to information on the Partner intranet.

If you’re a current or retired Partner and have a pension enquiry please email: pension.office@johnlewis.co.uk

If you’re a former Partner and have an enquiry about payslips, P60s, tax or national insurance please email: payroll@johnlewis.co.uk

If you’re an ex Partner and have an enquiry about references, policy advice or parental leave please email: personnelservicecentre@johnlewis.co.uk and include your employee number in all correspondence.

For enquiries about charitable donations contact the community liaison or community champion at your nearest branch, through their customer service team. For information about our community giving programmes please visit our 'How to get involved' page. 

John Lewis & Partners store locator

Waitrose & Partners store locator

Please note we do not give money to individuals, religious or political groups or third-party fundraising.

If you’re a supplier looking to work with John Lewis & Partners, please first download our Responsible Sourcing Code of Practice. 

If you’re a supplier looking to work with Waitrose & Partners, you will need to meet the standards of the Small Producers' Charter. For further information please visit the Waitrose & Partners website.

We are aware that the John Lewis & Partners and Waitrose & Partners name has been used in the past for fraudulent purposes, with imposters posing as our Partners to convince reputable businesses to send stock of their products to a warehouse. We will only ever communicate with you using the @johnlewis.co.uk and @waitrose.co.uk email addresses and we will never ask you to send stock without going through a thorough supplier standards checklist and signing a contract.

If you are concerned about any suspicious activity please report by emailing Action Fraud or calling 0300 123 2040. Action Fraud collates all fraudulent activity within the UK and then passes onto the relevant police force for investigation.