Contact Us

For John Lewis & Partners customer service and product enquiries please contact

John Lewis & Partners customer services.

For Waitrose & Partners customer service and product enquiries please contact

Waitrose & Partners customer services.

For enquiries about the Partnership Card, John Lewis & Partners insurance or foreign currency please contact John Lewis & Partners Finance.

If you’re interested in joining the John Lewis Partnership or have a query about apprenticeships, graduate or work placements please visit the John Lewis Partnership jobs website.

Partners and retired Partners should refer to information on the Partner intranet.

If you’re a current or retired Partner and have a pension enquiry please email: pension.office@johnlewis.co.uk

If you’re a former Partner and have an enquiry about payslips, P60s, tax or national insurance please email: payroll@johnlewis.co.uk

If you’re an ex Partner and have an enquiry about references, policy advice or parental leave please email: personnelservicecentre@johnlewis.co.uk and include your employee number in all correspondence.

For enquiries about charitable donations please contact the community liaison at your local branch:

John Lewis & Partners store locator

Waitrose & Partners store locator

If you’re a supplier looking to work with John Lewis & Partners, please first download our Responsible Sourcing Code of Practice. To submit product details please email product.supplier.queries@johnlewis.co.uk To help us make an informed decision about your product you should include:

• Company name, contact details and a brief background (history/size/location in 50 words or less)
• Describe your products and why they are suitable for John Lewis & Partners
• Details of current stockist along with any planned future stockists
• Website address, social media handles and a link to clear images of your products

If you’re a supplier looking to work with Waitrose & Partners, you will need to meet the standards of the Small Producers' Charter. For further information please visit the Waitrose & Partners website.

We are aware that the John Lewis & Partners and Waitrose & Partners name has been used in the past for fraudulent purposes, with imposters posing as our Partners to convince reputable businesses to send stock of their products to a warehouse. We will only ever communicate with you using the @johnlewis.co.uk and @waitrose.co.uk email addresses and we will never ask you to send stock without going through a thorough supplier standards checklist and signing a contract.

If you are concerned about any suspicious activity please report by emailing Action Fraud or calling 0300 123 2040. Action Fraud collates all fraudulent activity within the UK and then passes onto the relevant police force for investigation.  

We receive a large number of requests from students asking for support with research. Unfortunately we are unable to respond to these enquiries individually however you may find the following links and books helpful:

Heritage Centre

Annual Report & Accounts

Employee Ownership Association

• Bradley, K & Taylor,S: Business performance in the retail sector: the experience of the John Lewis Partnership (Oxford, Clarendon Press, 1992).
• Cox, Peter: Spedan's Partnership: the story of John Lewis and Waitrose (London, Labatie Books, 2010).
• Flanders, A et al: Experiment in industrial democracy: a study of the John Lewis Partnership (London, Faber & Faber, 1968).
• Glancey, J: A very British revolution. 150 years of John Lewis (London, Laurence King, 2014).
• Kennedy, Carol: The Merchant Princes: family, fortune and philanthropy (London, Hutchinson, 2000).
• Oakeshott, Robert: Jobs and fairness (Norwich, Michael Russell, 2000).
• Price, Mark: Fairness for All: Unlocking the Power of Employee Engagement (Oxford, David Fickling Books, 2017)
• Storey, J & Salaman, G: A better way of doing business? Lessons from the John Lewis Partnership (Oxford, Oxford University Press, 2016)