2023/24 Ethics & Sustainability Report including our targets and performance figures

Our strategy works in service of our purpose of working in partnership for a happier world. Our annual Ethics and Sustainability Report gathers the key highlights, challenges and future plans to make the John Lewis Partnership a happier business in that happier world.



reduction in food waste across Waitrose operations.

Over 50%

of the own-brand continental meat we sell is produced to higher welfare standards.



reduction in greenhouse gas emissions across our operations.



generated by the Waitrose Foundation, funding projects that help improve the lives of the workers who grow, pick and pack our produce.


of Waitrose own-brand food sales meet our Good Health product standards.


49 tonnes

of cashmere certified to the Sustainable Fibre Alliance standard. 



of Waitrose and 93.1% of John Lewis primary product packaging is recyclable, reusable or home compostable

MSC Fish Counter of the Year:

for the sixth year in a row.



Together with our customers, Partners and suppliers we have generated £10.2m for good causes.


Over 40%

of land at our Leckford Estate is managed primarily to enhance the landscape and natural habitats, including our water meadows and river valley classified as a Site of Special Scientific Interest (SSSI).

Science based targets

Net zero science-based target for climate validated by the Science Based Targets initiative (SBTi).


Environmental Finance Bond Awards 2023 – Winner:

Green Bond initiative of the year, Responsible Commodities Facility.

Reflections From Our Chairman

I’m delighted to have this chance to highlight some of the important work in our 2023 Ethics and Sustainability Report, which explains how we’re working towards fulfilling our purpose to make the world a ‘happier place’. 

Our purpose is rooted in our heritage as a co-owned business. Being a Partnership sets us apart from conventional businesses; therefore we have unwavering commitment to our employee owned model. 

Undoubtedly, this has been a difficult year. Just as it seemed there was light at the end of the tunnel after Covid lockdowns, the conflict in Ukraine brought not only devastation to so many lives in that country, but uncertainty, worry and instability further afield. Natural disasters in Pakistan, Turkey and Syria have added enormously to the toll of suffering. We have done what we can to help with the resources we have.

I want to thank everyone who has had a hand in producing this report, which is testament to the hard work and passion of our Partners right across our business.