Our future

Our One Partnership business strategy is a set of integrated objectives that delivers one set of clear outcomes based on Partner, Customer, Profit and Power.

Our strategy is designed to develop and strengthen our business, whatever the economic environment, building on the qualities that make us different.

PARTNER

partner

Our Partners play a key role in the differentiation of our business. That’s why we changed our name and have included “& Partners” above our door. 

We will continue to invest in pay, develop our apprenticeship programme and have set a bold ambition to become Britain's Healthiest Workplace by 2025.

CUSTOMER

customer

We are reinventing and transforming our shops and developing unique products and services, with a greater emphasis on own brand, exclusives and innovation. Examples of our points of difference are:

  • *50% of Waitrose & Partners products are now own-brand, including a greater focus on health and wellbeing ranges
  • *The creation of a Food Innovation Studio to further boost Waitrose & Partners product development, and healthy eating specialists trained to help customers in shops
  • *30% of John Lewis & Partners products are own-brand and exclusive, with an ambition to increase this to 50% through new ranges such as John Lewis & Partners womenswear
  • *Alongside unique products, we are expanding into new Partner-centric services and experiences and, with services like Personal Styling, we are bringing a new level of personalised, curated shopping to the high street.

PROFIT

financial-sustainability

Our financial strategy is designed to ensure our business is able to maintain investment levels whatever the economic environment. We have already taken steps to strengthen our balance sheet by £750m over the last three years to ensure the necessary financial firepower for adequate investment, while also reducing our debt levels.

We will continue to invest at a rate of £400m-£500m per year, and take further steps worth £500m over three years to continue strengthening our balance sheet.

 

FIND OUT MORE

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INNOVATION AT THE PARTNERSHIP

As a Partnership born out of experimentation, innovation continues to remain at the heart of our business today

 

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WHAT WE DO

We strive to be a better way of doing business. This commitment is driven by our purpose, our Partnership values and our strategy