A partnership with purpose
We know our success depends on the people who own, lead and deliver our business every day. And so, our purpose was created by Partners, for Partners.
Their insight, energy and ownership shape every decision we make and every experience we create. We take pride in earning our customers’ trust through the commitment and creativity of the people at the heart of our businesses.
Our representative network ensures Partners influence strategy, challenge decisions and hold leadership to account. This is supported by our three governing authorities: the Partnership Council, the Partnership Board and the Chairman.
Not only does including our Partners in the decision-making process give us unique insights, it also helps them feel valued and able to contribute fully. That’s why we create a supportive environment built on fairness, courtesy and respect, and we work with suppliers and partners who share these values.
The John Lewis Partnership Trust Limited safeguards our democratic principles and holds the Partnership’s shares in trust for all Partners.
Building a Happier World in action
JLP was the first UK retailer to offer six months’ equal parenthood paid leave and enhanced leave following pregnancy loss — reinforcing our founding principle of equality and our desire to be the UK’s most inclusive place to work.
Through our partnership with Create Not Hate, 100 young people from under-represented backgrounds took part in creative workshops, with several completing paid placements in our design teams.
The Waitrose Foundation demonstrates how we aim to improve lives across our supply chains. Recent work has delivered 180 projects reaching more than 75,000 farmers, workers and their communities in 10 countries.
We support local communities through partnerships with charities such as FareShare and Home‑Start UK, backed by active involvement from Partners across our shops.
We are committed to sustainable innovation, from electric delivery vehicles to regenerative farming trials at Leckford Estate.
We continue to raise animal welfare standards and fund innovation through initiatives such as the Circular Future Fund.
Our purpose principles
Happier people
Our happier business starts with happier Partners, enjoying worthwhile and satisfying work in a supportive environment we all help to create.
Happier business
We build happier businesses - honest, fair, and free to think long term. We make enough profit to stay independent, invest in our Partners, and pursue our Purpose.
Happier world
We champion the role our Partnership can play in advancing the happiness of the communities we work with and the wellbeing of society.