We are long standing members of the Ethical Trade Initiative. Our Responsible Sourcing Code of Practice reflects the ETI base code and international labour agreements and details what is expected of all our own-brand suppliers, including terms of pay and working conditions. We seek to build lasting relationships with our suppliers and are committed to upholding human rights throughout our product and services supply chain and only work with suppliers who share our values of fairness and respect for human rights and welfare. Where issues are found we work with our suppliers on remediation and offer them support, for example, as outlined in our Child Labour Remediation Best Practice guidance.
All tier one general merchandise supplier factories are monitored on how they are performing against our Responsible Sourcing Code of Practice (RSCOP) via an ethical audit. Tier one food and grocery supplier factories are put through an initial risk assessment before deciding on the appropriate level of monitoring to RSCOP. This process alongside additional sources of information, such as in-country-risk assessments, provide a valuable snapshot of our supply chain working conditions and helps us tailor our ethical trade programmes to address issues in high risk sectors and regions.
The suppliers we use for our indirect operations known as Goods Not For Resale (GNFR), cover products such as; IT hardware, hygiene materials, fork lift trucks and services such as; advertising, photography and temporary agency workers. The due diligence process for these suppliers includes verification via the Retail Supplier Qualification System (RSQS), including acceptance of RSCOP. We are also implementing independent third party site based audits, to assess the experience of agency temporary workers against RSCOP and where gaps are identified we will collaboratively address these with suppliers.
During 2021 we will introduce a new supplier lifecycle system to assist in the rigour to identify risks, mitigation and collaborative action plans for GNFR contracts.