Our Strategy

Our Ethics and Sustainability strategy sets the direction for us to become a more sustainable and ethical business. In service of our Partnership Purpose, ‘Working in Partnership for a happier world’, we’re aiming to create a kinder, fairer future for Partners, customers, suppliers and the communities in which we operate, building strong and trusted relationships with them whilst ensuring we listen to and understand their concerns.

 

Each area of our strategy is critical if we are to protect the planet and respect and support the interests of all those touched by our business.

Supply Chains

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Protecting the rights of workers in our supply chains and championing worker voice.

Environment

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Designing with circularity in mind and eradicating waste.

Communities & Health

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Connecting and giving back to communities and charitable causes.

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Guaranteeing a fair deal for producers and supporting them to farm with nature.

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Reducing greenhouse gas emissions in our operations and supply chains, and protecting and enhancing nature through biodiversity.

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Enabling customers, Partners and communities to lead healthy and happy lives.

Partner wellbeing and diversity and inclusion sit under our People strategy. 

Our Approach

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Our Awards

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Just Transition to Net Zero Award – Waitrose Foundation Climate Resilience Programme, edie Net Zero Awards 2024.

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Top Three companies globally, Business Benchmark on Farm Animal Welfare.

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John Lewis, Top Contributor Award, Better Cotton Member Awards.

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No.1 retailer globally, WWF Palm Oil Buyers Scorecard.

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Progress Towards Circularity, Homes & Lifestyle category, Marie Claire Sustainability Awards 2024.

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Rental, Fashion category, Marie Claire Sustainability Awards 2024.

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Corporate Sustainable Food & Farming Award, Compassion in World Farming Awards 2024.

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Winner, Low Carbon Award, Motor Transport Awards 2024.

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Outstanding Corporate Partnership, Action for Children Stephenson Awards 2024.

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Libby Hilling (on Golden Jubilee Trust secondment to Andover Mind), Pride of Andover Awards 2024 - Sue Sheppard Award and Spirit of Andover Award.