Staying safe during Covid-19

The John Lewis Partnership takes the safety and wellbeing of its Partners, customers and third parties working with us very seriously. In line with our Partnership values, we have completed comprehensive risk assessments for the Partnership’s operations and services. The Partnership follows the guidance issued by the Government, the devolved governments in the UK, the Public Health scientific advisors and the World Health Organisation. 

The Partnership has completed comprehensive risk assessments of the services we offer to our customers and have identified a range of controls to manage the risk of Covid-19 cross contamination and transmission. Where the risk of Covid-19 cannot be controlled to an acceptable level, the Partnership has suspended these services and work activities. 

The following areas of the Partnership have been risk assessed (pending the Government lifting lockdown restrictions): 

  • Retail stores 
  • Logistics and distribution 
  • Head offices and office environments 
  • Services provided in customer premises 
  • Manufacturing 
  • Partnership hotels for Partners and their families 

As a result of the risk assessments, the Partnership has implemented (where reasonably practicable) a range of controls which include: 

  • Where risk of transmission cannot be controlled, services and work activities have been suspended. 
  • We have identified clear controls for providing services to clinically vulnerable and clinically extremely vulnerable customers in their homes. 
  • We have enhanced cleaning, handwashing and hygiene procedures in line with official guidance for all our operations. 
  • We have taken all reasonable steps to maintain a 2m social distance in the workplace. Where social distancing is not always possible, we have put in place measures to manage transmission risk including limiting the number of customers in our stores, one way pedestrian traffic systems where practicable, sneeze screens and barriers. 
  • We have increased the level of signage in the workplace and in stores to ensure that social distancing and hygiene standards are observed. 
  • We have provided information, instruction and training to ensure Partners are fully aware of the precautions needed to control transmission. 
  • We are limiting the number of Partners working in offices and where work can be carried out from home this is positively encouraged. 
  • We also monitor the implementation of the controls across the Partnership and compliance is tracked and reported to the Executive Team. 

The risk assessments are reviewed and updated weekly by the Partnership’s safety department to ensure controls are still relevant and being implemented. It also informs the Partnership’s decision on the relaxation of restrictions and the relaunch of suspended services for our customers whilst still managing the risk of transmission.

Find out more about how our brands are responding to Covid-19