Health and wellbeing

As an employee-owned business, looking after our Partners is key. We’ve been investing in Partners health and wellbeing since 1929 – 19 years before the NHS – when we introduced free in-house health and medical services to all our Partners. 


Today, this continues through our Partnership Health Services team, with over £20m invested annually. Partnership Health Services is a multidisciplinary clinical team which includes occupational health nurses, a doctor, physiotherapist, and wellbeing clinical lead. Within this, we have a unique Partner Support service, which provides Partners with emotional, practical and financial support. This confidential, non-judgemental listening phone service, is run by specially trained Partners. 


Our services are not designed to replace the NHS or local GPs but provide Partners for free:

  • Health advice and guidance
  • Medical triage 
  • Specialist support, including physiotherapy, mental wellbeing, podiatry and international business travel health
  • Health services such as driver medicals, respiratory and hearing testing and eye care

During our 2020/21 financial year, we provided:

1311 physiotherapy sessions
5850+ psychological therapy sessions
451 People managers participated in mental health awareness training
10,600+ Partners have downloaded the Unmind app and can also now share the benefits by giving free access to a friend or family member with over 270 signed up
11,000+ Partners referred to partnership health services as a self-referral or management referral
908 Partners volunteer as wellbeing champions
16,700+ calls to our in-house Partner Support helpline
5 Partnership hotels for Partners and their family and friends to use at a specially subsidised rate
24 Partnership clubs and societies, ranging from sailing to singing, cycling to photography, with over 8,700 Partners signed up as members
£420,000 given in financial assistance to partners through grants and interest-free loans

*Physiotherapy sessions were less than last year due to being unable to deliver face-to-face because of Covid-19.