John Lewis Unveils a Wonderland of Grottos, Welsh speaking Santa, Festive Experiences and the Return of 'Treats of Christmas'

• Grottos in Oxford Street and Cardiff, with our first ever bookable Welsh speaking Santa. Plus, Santa meet-and-greets in six stores and Tea Parties with Santa in 21 stores. Booking info for all experiences here.
• Immersive In-Store Events: Over 500 hands-on festive activities for customers, including wreath making with Jo Malone, Christmas Jumper Biscuit Icing Class by Biscuiteers and Sew-your-own giant decorative bow.
• Return of 'Treats of Christmas': Exclusive festive rewards for My John Lewis members, offering a different daily reward, gift or exclusive discount between 1st and 12th December.

John Lewis is set to host an enchanting array of in-store festive experiences and events for Christmas 2025, promising to make the season truly magical for families, friends, and even pets. From meeting Santa in our iconic Grottos to creative and inspiring workshops, there is no better place to enjoy the festive season.

Meeting Santa

John Lewis and The LEGO® Group present Santa's Enchanted Grotto. Visitors at Oxford Street and Cardiff will take to the skies on an unbelievable adventure to reach Santa's Post Office, meeting the man himself and leaving with an exclusive LEGO® set.

For the first time customers will be able to book a Welsh speaking session with Santa in Cardiff making the Enchanted Grotto even more special for native speakers.

In six stores customers can Meet Santa to share Christmas dreams and wishes or enjoy festive treats and stories at one of our Santa’s Tea Parties, taking place in 21 stores. At both events children receive a special LEGO® set to take home.

Our four-legged friends are not forgotten either, eight of our stores will offer the Santa Paws Experience where pups old and young can meet Santa and have a photo taken before they leave with a gift just for them.

Beyond Santa, our shops will be bustling with over 500 festive events designed to inspire and delight.

Join our Christmas Crafting Club to make wreaths, giant decorative bows, and painted candles, or take a masterclass with our John Lewis Stylists on party dressing, creating a capsule winter wardrobe or dressing your home for the festive season.

Customers can try bauble making with Jo Malone, biscuit icing classes with Biscuiteers, or a tablescaping workshop with Sophie Conran.

We are delighted to announce the return of the 'Treats of Christmas'. Kicking off the festive season, every day between 1st and 12th December, My John Lewis members will receive a daily reward, gift or exclusive discount they won’t find anywhere else.

The 'Treats of Christmas' offers are exclusive to My John Lewis members and can be accessed via the John Lewis app.

ENDS

Notes to Editors:

• Booking information for Santa’s Enchanted Grotto, Meet Santa and Santa’s Tea Party here
• Santa’s Enchanted Grotto £25 per child plus £2.50 booking fee, £5 per adult plus £0.50 booking fee. Professional photos will be available to purchase separately. Locations: Oxford Street and Cardiff
• Meet Santa £12 per child, plus a £1.20 booking fee. £3 per adult, plus a 30p booking fee. Professional photos will be available to purchase separately. Locations: Cheadle, Cribbs Causeway, Liverpool, Peter Jones, Welwyn, White City
• Santa’s Tea Party £20 per child (including cocoa and festive snack), plus a £2 booking fee; £7 per adult (including hot drink and cake), plus a 70p booking fee. Locations: Bluewater, Brent Cross, Cambridge, Canary Wharf, Cheltenham, Edinburgh, Exeter, Glasgow, High Wycombe, Kingston, Leeds, Leicester, Milton Keynes, Newcastle, Norwich, Nottingham, Oxford, Reading, Solihull, Southampton, Stratford
• Santa Paws Experience £25 per dog, plus a £2.50 booking fee; free for adults. Professional photos will be available to purchase separately. Locations: Cardiff, Cheadle, Cribbs Causeway, Liverpool, Oxford Street, Peter Jones, Welwyn and White City
• Booking details for all instore festive events can be found here
• Customers can sign up for MyJL Membership for free online

About the John Lewis Partnership

The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis and Waitrose. Started as a radical experiment over a century ago, the Partnership is now the largest employee-owned business in the UK, with 70,000 employees who are all Partners in the business. The Partnership is purpose-driven, existing to create a fairer and more sustainable future for our Partners, customers, suppliers and communities. Our Purpose not only inspires our principles, drives our decisions and acts as our guide to be a force for good, it steers us to do things differently and better - all in service of creating a happier world for everyone and everything we touch.

John Lewis operates 34 shops across the UK as well as johnlewis.com. Waitrose has more than 300 shops in England, Scotland, Wales and the Channel Islands, including 59 convenience branches, and another 27 shops at Welcome Break locations. The retailer's omnichannel business includes the online grocery service, Waitrose.com, and specialist online shops including waitrosecellar.com.

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