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Waitrose and Deliveroo expand trial early to meet high demand
half of orders being made by repeat customers Waitrose has today announced that it is expanding its on-demand grocery trial with Deliveroo to 25 new shops across the UK to meet demand, just six weeks ...
Last Modified - 3 November 2020
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Media Centre
Here you’ll find the latest news from the John Lewis Partnership.
Last Modified - 31 January 2025
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Waitrose and John Lewis plan switch to electric deliveries as online business accelerates
of Covid-19, Waitrose has added more than 100,000 customer order slots each week to its service (now more than 160,000 slots each week) and has ...
Last Modified - 28 July 2020
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Retailers brace for last minute Christmas shopping rush on Christmas Eve
cannot buy anywhere else, exceptional Partner-centric service and experiences, and its expanding range of financial and home services that wrap around ...
Last Modified - 23 December 2019
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Rob Collins, Managing Director of Waitrose & Partners, to leave the John Lewis Partnership
Director, Operations Andrew Murphy Executive Director, Customer Service Bérangère Michel Executive Director, Trading To be appointed Executive ...
Last Modified - 11 October 2019
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John Lewis Christmas trading statement - five weeks to 28 December 2013
in our call centres delivered the high levels of service our customers have come to expect, reinforced by excellent behind-the-scenes support from ...
Last Modified - 15 February 2019
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John Lewis Partnership to set up Driver Academy to fast track LGV driver training
washing machines, TVs and lighting, providing excellent customer service for our John Lewis customers.” The training places will initially be ...
Last Modified - 29 November 2021
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Waitrose launches ‘Volunteer’s Shopping Card’ e-gift card to help those shopping for elderly, vulnerable and self-isolating customers
volunteers. Bérangère Michel, Executive Director of Customer Service at the John Lewis Partnership, said: ‘We are pleased to be able to support our ...
Last Modified - 3 July 2020
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Homes to Rent by the John Lewis Partnership
are synonymous with quality, value and exceptional service. We’re bringing this trusted reputation to a new area - rental homes - to offer residents ...
Last Modified - 12 June 2025
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Unaudited Results for year ending 26 January 2019
significantly. In addition, the investment in front line service delivered best ever customer experience ratings in John Lewis & Partners. In ...
Last Modified - 9 April 2020