Our values

As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers.

We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in, and drive our ‘For us, it’s personal’ promise to our customers.

DO RIGHT:  We act with integrity and use our judgement to do the right thing.

ALL OR NOTHING:  We put everything we have into everything we do.

GIVE MORE THAN YOU TAKE:  We put more in, so everyone gets more out.

BE YOURSELF. ALWAYS:  We’re quirky, proud and at our best when we are free to be ourselves.

WE NOT ME:  When we work together anything is possible.

OUR CUSTOMER MANIFESTO

When you're part of it, you put your heart into it. At Waitrose and at John Lewis We're more than employees, we're Partners. Which means we all have a share in the business and we all have a shared commitment to go above and beyond for every customer, providing quality products and outstanding service. That's why we're adding Partners to our name and we're adding Partners to ours too. Because for us it's personal.

OUR CONSTITUTION

1928

Not many companies have a written Constitution that sets out their principles, governance system and rules. The John Lewis Partnership does, for two reasons.

The first is historical. Our Founder signed away his personal ownership rights in a growing retail company to allow future generations of Partners to take forward his 'experiment in industrial democracy'. Not unreasonably, he wanted to leave some clear guidelines for his successors, so that the values which had motivated him would not be eroded with the passage of time.

The second reason looks forward. Spedan Lewis was committed to establishing a 'better form of business', and the challenge for Partners of today is to prove that a business which is not driven by the demands of outside shareholders and which sets high standards of behaviour can continue to thrive in the future.