The John Lewis Partnership is a different kind of business.
Owned by partners, driven by strategy, and built on trust.
Through our iconic brands, John Lewis and Waitrose, we’re creating a more thoughtful way to shop: one that puts people first, values premium quality and service, and invests in a happier, healthier future.
From exceptional food to beautifully designed products for every part of life, we’re reimagining retail while staying true to what matters most.
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Everyday excellence, for food lovers
At Waitrose, we’re all about creating truly extraordinary shopping experiences by sharing our passion with our food loving customers.
We’re a leading British grocer known for exceptional food, responsibly sourced products, a commitment to animal welfare, sustainability and provenance, combined with unrivalled high standards of customer service from our Partners
Investing in premium own-brand and bold collaborations to drive growth
Opening doors to new communities and modernising existing stores
Driving compassion in farming
More Waitrose, more great food
We’re sharpening our focus on what matters most to our customers – exceptional quality, trusted values and everyday value.
From bold brand partnerships and own-label innovation to modernised stores and expanded convenience, we’re building a stronger, more accessible Waitrose for the future.
The home of food lovers
We’re proud to have held Compassion in World Farming’s Good Pig Award since it launched in 2012 – a recognition of the consistently high animal welfare standards upheld by our farmers. In 2019, we were also named Best Retailer in Europe for the third year running.
Where tradition meets what’s next
John Lewis began trading over 150 years ago in 1864 on London's Oxford Street and is now the UK’s largest employee-owned department store retailer, offering thoughtfully curated home, fashion, beauty and technology products with expert service at its heart.
Brilliant retailing
At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty.
We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.
Reigniting performance with Never Knowingly Undersold relaunch
Christmas performance peaks powered by renewed customer connection and momentum
Inspiring customers through modern, elevated spaces
At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty.
We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.
Building Happier Futures
We are driven by our purpose to work in partnership for a happier world. We want to do what we can to improve the lives of children who have grown up in care. That’s why we’ve launched our Building Happier Futures programme, in partnership with Action for Children.
Our ethics and sustainability focus areas
We’re aiming to create a kinder, fairer future for Partners, customers, suppliers and the communities in which we operate, building strong and trusted relationships with them whilst ensuring we listen to and understand their concerns.
Each area of our strategy is critical if we are to protect the planet and respect and support the interests of all those touched by our business.
We’re aiming to create a kinder, fairer future for Partners, customers, suppliers and the communities in which we operate, building strong and trusted relationships with them whilst ensuring we listen to and understand their concerns.
Each area of our strategy is critical if we are to protect the planet and respect and support the interests of all those touched by our business.
