Always fair

We aim to give our customers confidence in the products we sell and the way we sell them. Transparency in how our products have been grown, sourced and made is key to our approach.

We source over 80,000 different own-brand products from the UK and across the world and work with our suppliers and external experts to ensure high standards across our supply chain.



100% own-label Waitrose & Partners tea is Fairtrade-certified

Better Jobs Programme launched by John Lewis & Partners to promote worker voice and employee engagement through our supply chain

Compassion in World Farming Best Retailer Award won by Waitrose & Partners for having the highest welfare standards in Europe for the last four years

1,500 women cotton farmers trained in sustainable farming methods through the John Lewis & Partners Foundation funded Cotton Connect programme in India



We seek to build lasting relationships with our suppliers and set out expectations on issues such as pay, working hours and worker rights in our Responsible Sourcing Code of Practice.

Our focus is on driving improvements in labour standards and working conditions to help create better jobs for the people who make our products.

We also strongly believe in employee engagement in the workplace and use our expertise and experience as a co-owned business to encourage better worker voice mechanisms in our supply chains.



The Better Cotton Initiative (BCI), supporting BCI Farmers, protecting the environment, and working for global change.

We depend on the world’s natural resources for the products we source and sell and we want to ensure that our raw materials are sourced responsibly.

Our ambition is to increase the amount of own-brand products we source and sell while improving the traceability and sustainability of the natural resources used to make them.

We prioritise the raw materials we use most and those with the highest environmental risk, and work with independent certification bodies and expert organisations to inform our processes, such as the Better Cotton Initiative as part of our sustainable cotton commitment.



From field to fork, we strive to meet our customers’ expectations in the products they buy from us.

We take pride in the long-term relationships we have with the farmers and fishermen who grow, rear and catch our produce and work with them to ensure the best standards in quality, safety, sustainability and animal welfare through Waitrose & Partners farming partnerships.



Our approach to tackling modern slavery

Read about our approach to tackling modern slavery


Promoting better jobs in our supply chain

Find out how we're promoting better jobs in the John Lewis & Partners supply chain


Waitrose Foundation 

The Waitrose & Partners Foundation aims to improve the lives of those who grow our produce