Better Jobs Programme

John Lewis’ innovative Better Jobs programme aims to promote better jobs for the people who make our products. 

We recognise that the standard factory auditing process only gives a snapshot of a factory's compliance at a particular moment in time. Although auditing is an effective tool, we wanted to drive more meaningful and sustainable behaviour change within our own-brand supply base, so in 2019, John Lewis launched the Better Jobs Programme with our UK suppliers. 

Through an online portal, our suppliers can access guidance and dedicated resources on the new framework, which covers seven areas:

  • Voice - We want the people who make our products to be empowered to voice their opinions, ideas and concerns.
  • Growth - We want the people who make our products to have the opportunity to progress.
  • Reward - We want people who make our products to be appropriately rewarded through pay, benefits and recognition.
  • Security - We want the people who make our products to have security within their role.
  • Job design - We want the people who make our products to feel a sense of autonomy within their role.
  • Respect - We want the people who make our products to feel respected by others.
  • Health & wellbeing - We want the people who make our products to feel well and safe.

Employees are surveyed on their day-to-day experience of the workplace, and their opinion of what makes a good job. We use these responses in our work with suppliers to determine what improvements employers should prioritise, and we help them to track their progress year-on-year.

In 2019 we had 23 UK suppliers complete the framework, and over 800 workers from their sites completed the employee satisfaction survey. By the end of 2020, we hope to have over 20 factories in China joining the programme.