Waitrose has today backed the Government’s plea for social distancing by announcing a set of strong, new measures to help its customers shop safely and to protect its Partners. These include: limiting customer numbers, introducing ‘safe distance’ floor signage, ‘two-metre marshalls’ to help manage queues, protective screens at checkouts, additional security and encouraging contactless shopping.
The new measures include:
Bérangère Michel, Partner & Executive Director, Customer Service John Lewis Partnership said; “The health of our Partners and customers has always been our number one priority and we fully support social distancing.
“While these measures will dramatically change how people shop and interact with others in our stores for the moment - they are absolutely vital to ensure that our customers can shop safely and that our Partners are protected as they go above and beyond to serve shoppers in this time of crisis.”
1 Welcome Break and Shell shops excluded
In Waitrose shops, customers are able to buy three of any specific grocery item, and a maximum of any two packets of toilet roll. Exclusions to this include fresh fruit and vegetables, as well as Easter confectionery, beers, wines, cider and spirits.
The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis & Partners and Waitrose & Partners. Started as a radical idea nearly a century ago, the Partnership is the largest employee-owned business in the UK and amongst the largest in the world, with over 80,000 employees who are all Partners in the business. For all intents and purposes, the Partnership is a social enterprise; the profits made are reinvested into the business - for customers and Partners. John Lewis & Partners operates 50 shops across the UK (36 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. Waitrose & Partners has 338 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. Waitrose & Partners exports products to more than 50 countries worldwide and has nine shops which operate under licence in the Middle East. The retailer's omnichannel business includes the online grocery service, Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitroseflorist.com for plants and flowers.