John Lewis & Partners has today announced that it has collaborated with four best-in-class experts from within the insurance industry to create a new home insurance product for its customers. The partnership includes Digital Partners, a Munich Re company, providing insurance expertise, the innovation team at Sedgwick managing claims handling, the Hood Group managing customer service and queries in the UK and ICE InsureTech delivering the policy administration solution.
While John Lewis has an existing successful home insurance business, from early next year it plans to deliver an innovative product designed with customers that is reassuring, fairer and targeted at a much wider audience.
Pippa Wicks, Executive Director, John Lewis, said: “As part of our new Partnership Plan, we have a big ambition to grow our financial services offering to customers over the next five years. To support this, we’re delighted to have created a partnership with these innovative experts from within the insurance industry. While we have offered home insurance for fourteen years, together with our new partners we will re-imagine our home insurance offer to provide our customers with reassuring and fairer cover that is more relevant to them than ever before.”
Dr. Thomas Blunck, Member of the Board of Management, Munich Re, said: “We are delighted to be partnering with such a prestigious UK retailer. This partnership highlights Munich Re’s continued commitment to building new insurance solutions, meeting customers’ growing demand for flexible products, immediate fulfilment and coverage.”
Neil Gibson, Chief Operating Officer, Sedgwick International UK, said: “This new partnership is an exciting venture for us. By using our centralised dedicated customer claims platform, combined with automated policy validation and settlement, we will be able to provide John Lewis customers with a reimagined digital solution that makes claims easy for everyone.”
Simon Hood, Chief Executive, Hood Group, said: “We are delighted to have been selected as the sales and service provider for John Lewis and I know that our talented team will take care of their customers. We share their vision to transform home insurance and look forward to playing our part in making that happen.
Andrew Passfield, Chief Executive Officer, ICE InsureTech, said: “We are delighted to be working with John Lewis and to be selected as their chosen policy administration service provider. We have extensive knowledge in the insurance, data and insurtech world and our platform and team will arm John Lewis for the challenge of reinventing the home insurance space.”