Waitrose & Partners unpacks a unique plan for future ways of shopping

Tuesday 4 June 2019

Retailer to test concepts that could save thousands of tonnes of packaging and plastic  

A dedicated refillable zone, the UK's first supermarket frozen ‘pick and mix’ and first borrow-a-box scheme are among a series of ideas being looked at in a unique test from Waitrose & Partners, which has the potential to save thousands of tonnes of unnecessary plastic and packaging.

The test is designed to help determine how customers might be prepared to shop differently in the future. The retailer has therefore transformed its Botley Road shop in Oxford and taken hundreds of products out of their packaging.

It has the largest number of loose fruit and vegetable lines of any national supermarket, has removed plastic wrap from its flowers and indoor plants and has launched refillable options for everything from wine to beer and cereals to coffees as well as cleaning products.

The test, which will be branded strongly with ‘Waitrose Unpacked’ across the shop to maximise awareness, will run for a period of 11 weeks until 18 August as the supermarket seeks as much feedback as possible. A feedback survey will also be available on its website page, Waitrose.com/Unpacked, and #WaitroseUnpacked will feature on Twitter and Instagram.

Packaged equivalents of the products will remain in their usual areas to create an effective test.

For example, given the choice between buying packaged or unpackaged fruit and vegetables, which one do customers go for.

The ‘Unpacked’ concepts include:

  • Produce unpacked – 160 loose fruit and vegetable products will be available at the store - the most loose fruit and vegetable lines offered by any national supermarket
  • Frozen pick and mix – Frozen mango, strawberries, blueberries, cherries, pineapple and raspberries are packaging free and will be available as pick and mix
  • Plastic removed from flowers and plants – Plastic wrap has been removed from all flowers and indoor plants and replaced with 100% recyclable and 100% PEFC certified craft paper
  • Detergent and washing up liquid refillables – Waitrose & Partners is the first supermarket to partner with Ecover and provide an automatic detergent and washing up liquid dispenser where customers will be able to refill their reusable Ecover containers
  • Wine and beer refillables – Four different wines and four different beers available on tap to take home in reusable bottles to cut down on the use of glass bottles
  • Coffee refills – Customers can grind one of four coffees in store to take home in a reusable container to reduce glass and plastic packaging
  • Essential refillables – 28 products including pasta, rice, grains, couscous, lentils, cereals, dried fruit and seeds have been taken out of packaging and will be available through dispensers
  • Borrow-a-box scheme – In a UK first, shoppers can borrow-a-box from store to shop with and then take home before returning on their next visit

Head of CSR for Waitrose & Partners, Tor Harris, said:

“We are determined to build on the work we’ve already done to reduce packaging - and this test will take our efforts to a whole new level as we help the growing number of customers who want to shop in a more sustainable way.

“This test has huge potential to shape how people might shop with us in the future so it will be fascinating to see which concepts our customers have an appetite for. We know we’re not perfect and have more to do, but we believe this is an innovative way to achieve something different.”

NOTES TO EDITORS

Waitrose Taking On Plastics demonstrates how Waitrose & Partners is taking steps to eliminate unnecessary plastic and packaging, which includes: 

  • All Waitrose & Partners own-brand packaging will either be widely-recycled, reusable or home compostable by 2023.
  • The supermarket will remove black plastic from all its own-brand products by the end of 2019. It has already removed hard-to-recycle black plastic on its fresh meat, fish, poultry, fruit and veg. 
  • Waitrose & Partners recently launching the world’s first home compostable ready meal packaging removing nearly nine million products out of black plastic.
  • Single-use plastic bags for loose fruit and veg bags were replaced with a home compostable alternative in May 2019 and in March this year it removed all 5p single-use carrier bags.
  • By Christmas 2020, its own label cards, wraps, crackers, tags, flowers and plants will either be glitter-free or the retailer will use an environmentally friendly alternative.

Waitrose & Partners has 349 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. Waitrose & Partners is an employee-owned business - all employees are Partners and have a say in how the business is run.

Waitrose & Partners exports products to more than 50 countries worldwide and has nine shops which operate under licence in the Middle East. The retailer's omnichannel business includes the online grocery service, Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitroseflorist.com for plants and flowers.

ENQUIRIES

Waitrose & Partners


James Armstrong

Corporate Communications Manager 
Tel: 01344824657
Mob: 07764676880
Email: james.armstrong@waitrose.co.uk