John Lewis extends Click & Collect collection pick up in its shops in last days before Christmas

Wednesday 20 December 2017

John Lewis today announces that it will extend its Click & Collect order cut off by 24 hours to Saturday 23 December at 8pm. This will allow customers to collect their parcels in John Lewis shops until they close on Christmas Eve. The shops will all be open as usual on Christmas Eve in accordance with normal Sunday opening times.

Customers wishing to collect from Waitrose shops on Christmas Eve will still need to place orders by Friday 22 December at 8pm.

Dino Rocos, Operations Director, John Lewis, said: 'With Christmas Eve falling on a Sunday this year we're expecting to see a gifting surge right up until the last minute.  We make very specific commitments to deliver for our customers - and this promise is all the more important at Christmas when people are looking to share gifts with their loved ones.  Our decision to extend Click & Collect cut off times this Christmas, means that for our customers the stress of Christmas shopping is a thing of the past, allowing them to spend more time with their families and less time chasing parcels at this important time of year.  In addition, our Click & Collect process is managed internally within the John Lewis network which helps us to maintain our high level of customer service.'

This announcement follows the recent launch in November of self-service check-in kiosks for John Lewis Click & Collect orders in 140 Waitrose shops.

Notes to editors

John Lewis - John Lewis operates 49 John Lewis shops across the UK (35 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as John Lewis,  'Best In-Store Experience 2017', 'Best Furniture Retailer 2017,' 'Best Homewares Retailer 2017'1, stocks around 350,000 separate lines in its department stores and across fashion, home and technology. is consistently ranked one of the top online shopping destinations in the UK.  John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2017

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For more information please contact:

Katie Robson, Senior External Communications Manager, John Lewis
Mobile: 07764 675608
Telephone: 0207 5926296

Lexi Finnigan, Communications Manager, John Lewis
Mobile: 07720 339257
Telephone: 0207 5926424