We have always believed in making products that are built to last but, inevitably, customers will want to replace certain items. That’s why we’ve committed to ensuring all product categories have a buy- or take-back solution by 2025 and that we’ll continue to develop sustainable rental and resale options for customers.
We’ll also continue to develop our current successful take-back and recycling schemes including mattress recycling, BeautyCycle and FashionCycle. In addition to this, we have launched fashion rental with Hurr and a range of pre-loved bags and accessories on johnlewis.com in collaboration with Sign of the Times. We also operated a childrenswear rental program in conjunction with thelittleloop for three years, after which thelittleloop chose to concentrate their efforts on pre-loved items. We have supported this transition through a pop-up in our Oxford Street store. In 2024, we launched a repair proposition with Timpson, offering a range of repair and alteration services in select stores.
We have an ambitious circular design programme at John Lewis and have a target to ensure 70% of our own-brand products meet our circular design criteria (material choices, durability and recyclability) by 2030. John Lewis is also a founding signatory of Textiles 2030.
John Lewis offers a range of mattresses containing wool provided after shearing by UK sheep farmers supplying Waitrose. Once a highly valued commodity in the UK, wool has been under-utilised for decades. By partnering with Waitrose’s long-standing suppliers, this natural fibre is being put to good use, ensuring the quality wool they’re producing is not wasted.