Ping ID account help for Partners and contractors

Ping ID is the Partnership’s login tool for apps like the intranet, Google and Workday. We’re using it more and more across the business to cut down on the passwords you have to remember and provide better information security, protecting your data as well as our customer and supplier information.

Ping ID sends a notification to your phone or tablet when accessing work applications from outside of our network, but you need to have completed the setup process whether you intend to login outside of work or not. Alternatively, if you never want to access work tools from your personal devices or home, you can ask IT to add you to an alternative security group (see below).

Here’s how to set up Ping ID

1. Download the Ping ID app to your phone or tablet from the App Store or Google Play Store.

2. On your computer, go to an application that requires Ping ID (such as docs.johnlewis.co.uk).

3. Login with your Netdom/Citrix/Google account.

4. Click ‘I already installed the Ping ID app’

5. Open the app on your phone and scan the QR code that appears on your computer

6. Enter your name on your phone

Installing Ping ID on your device does not encrypt it or give the Partnership access to any of your data. It’s just a method of verifying that it’s you accessing our systems.

FREQUENTLY ASKED QUESTIONS

Nearly all Partners have an account, so it’s first worth checking that you don’t know your login by a different name. You may call it your Citrix, Windows or Netdom login, so first check if they work by attempting to sign in at docs.johnlewis.co.uk. Be careful to not sign in with a personal Google account, if you have one.

• In Waitrose & Partners Shop Trade, Shop Managers and Team Managers have access to create accounts using the instructions on the JML Google Site.

• In all other locations, including John Lewis & Partners and head offices, ask your manager to raise a New Starter request via ServiceNow.

Note: if you are in John Lewis & Partners branch that has not yet transitioned to the centralised IT support model, you should request a new account from your in-branch Systems Support team.

The password you need to use to access your Partnership Google account is the same one that you use for Windows, Citrix and other applications that use your ‘Netdom’ account. If you definitely can’t remember your password:

• In Waitrose & Partners Shop Trade most managers can reset your password. Your manager will find information on how to do that via the JML Google Site.

• In all other locations, including John Lewis & Partners and head offices, you’ll need to call the Partnership IT Service Centre on 742-5000 (or 01344 825000).

• Note: if you are in John Lewis & Partners branch that has not yet transitioned to the centralised IT support model, you should request a password reset from your in-branch Systems Support team.

If you have Ping ID set up, you should be able to reset your password using the self-service password reset tool.

Enter your network ID, which you may know as your "Netdom", "Citrix", or "Windows" login.

Click on Send Request.

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Your will then be prompted to authenticate via Ping on your mobile device.

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If your account is locked you will be presented with the screen below.

Click the Reset Password button and you will be taken to the password reset page.

 

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You will then be able to enter a new password in both the "New Password" and "Confirm New Password" fields and click the Reset button.

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You should then be presented with the confirmation page below and your account should be ready to use.

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If you haven’t used your Google account in three months, it may have been disabled under our ‘Use it or lose it’ policy, which automatically disables inactive accounts for information security purposes and keep licence costs down. The Partnership IT Service Centre are able to reactivate your account for you.

• In Waitrose & Partners, this can be using ServiceNow via Branch Comms (you’ll need to be connected to the Partnership network).

• In all other locations, including John Lewis & Partners and head offices, ask your line manager to raise an Account Reactivation via ServiceNow.

Note: if you are in John Lewis & Partners branch that has not yet transitioned to the centralised IT support model, you should request reactivation from your in-branch Systems Support team.

If you no longer have access to the phone or tablet that you originally used to set up Ping ID, you need to ask the Partnership IT Service Centre to unpair it.

In Waitrose & Partners, this can be using ServiceNow via Branch Comms, when connected to the Partnership network, otherwise you’ll have to call the service desk on 742-5000.

In all other locations, including John Lewis & Partners and head offices, this can be using ServiceNow when connected to the Partnership network, otherwise you’ll have to call the service desk on 742-5000.

If you don’t want to install the app, you might prefer to be sent a text message or receive a call with a code instead. To set this up:

• Go to an application that requires Ping ID (such as docs.johnlewis.co.uk) on your computer and sign in with your Google account.

• Click the text link at the bottom of the page for ‘I don’t have a smartphone.’

• Select the SMS/phone option, change the flag icon to the United Kingdom and enter your mobile number.

Alternatively, if you really don’t want to install the app, receive texts or receive calls, you can ask the Partnership IT Service Centre to add you to an exception group. This means you will not be able to access any work applications from outside of the network, but that you will be able to access them without Ping when using a Partnership device at work. To do this, ask your line manager to raise Ping ID Exception Group request on your behalf, requesting you’re added to the Ping ID exception group.

• In Waitrose & Partners, this can be using ServiceNow via Branch Comms, when connected to the Partnership network.

• In all other locations, including John Lewis & Partners and head offices, raise a request via ServiceNow.

All Partners with a Partnership Google account have a work email address, although this doesn’t necessarily mean you have access to send and recieve emails.

Your email address is usually either a named email address (such as firstname.lastname@johnlewis.co.uk) or an employee number address (such as 12345678@johnlewis.co.uk or 12345678.mail@waitrose.co.uk). Ask your manager if you’re not sure what your address is.