What does working in a Partnership mean?
Being a Partnership is about much more than sharing the profits: it defines our approach to what we do. With ownership comes responsibility, and the knowledge that our success depends entirely on providing the best quality products and services to our customers so that they come back to us again and again. Our democratic network of elected councils, committees and forums gives Partners a real say in our decision-making processes, and allows us to challenge management on performance and have a real say in how the business is run. This sense of collective responsibility extends to everyone we deal with, from customers and suppliers to the communities we're part of.
Our Partner Plan, built around four key themes, ensures that the way we work and the service we provide are right for our growing business.
Market-beating contribution and proposition: Every Partner shares in the benefits of a co-owned business. Partners show responsibility for the Partnership's ongoing success by giving us their very best performance – from adaptive, innovative thinking and excellent customer service to a significant contribution to continuous improvement.
Meaningful work and careers: As the employment landscape changes and work practices shift, we need to develop the capabilities required to keep our competitive edge. By providing opportunities, we're encouraging Partners to learn new skills – whatever stage they're at in their working lives.
Inclusive and vibrant communities: We strive to be a welcoming and diverse business that recognises and values difference. This goes to the heart of our ultimate goal of being a successful co-owned enterprise that benefits all of our Partners.
Modern ways of working: In order to adapt to a fast-paced business environment with ongoing technological change, Partners are increasingly working together across both roles and divisions.
The John Lewis Partnership is a member of the Employee Ownership Association (EOA), a business association for companies who are substantially or wholly owned by the people who work for them. For more information visit the Employee Ownership Association website (www.employeeownership.co.uk).