John Lewis Partnership expands its Click & Collect network

Thursday 31 October 2019

After a decade building a leading distribution network, the John Lewis Partnership today announces it is trialling new commercial opportunities and the acquisition of new customers by providing access to its Click & Collect distribution network to third party retailers. 

This starts with a trial in collaboration with Boden, with the potential to expand to more brands. From today, Boden customers will be able to use the John Lewis & Partners Click & Collect service to pick up their parcels from 30 Waitrose & Partners stores. Boden orders placed by 7pm will be available for Click & Collect by the end of the next working day.  

Click & Collect, which launched in 2008, is a significant success story for the Partnership, offering customers a seamless online and physical retail service through Waitrose and John Lewis. In the last five years alone, Click & Collect orders have increased more than 50% as customers enjoy the ease and convenience it provides.  Currently 57% of all online orders are delivered through this service with 25% of packages collected at John Lewis shops and 75% at Waitrose shops. 

By opening up Click & Collect to those customers who shop with other retailers, the Partnership is introducing new customers to the Partnership’s range of unique products and personalised customer service.  

Bérangère Michel, Partner and Operations Director, John Lewis & Partners, said: “We were one of the first to launch a Click & Collect service at scale in the UK and we’re pleased that the service will now be used by other businesses. This is a great example of how we are combining the capabilities of John Lewis and Waitrose to deliver what retail needs, at a time when the sector is changing at an extraordinary pace.”

Gav Thompson, Chief Customer Officer at Boden, said: “We are so excited to be able to offer our customers Click & Collect at select Waitrose shops in time for Christmas. This is a new way of shopping Boden and the perfect collaboration, designed around convenience and ease.” 

This is a continuation of the innovation in fulfillment made by the John Lewis Partnership in the last two years. John Lewis has introduced Click & Collect services to Booths and Co-op shops, offering customers the chance to collect John Lewis products in new locations. John Lewis also recently launched a service which allows customers to return John Lewis items at the same time that their Waitrose food order is delivered. 

The following Waitrose locations will be listed as Click & Collect locations on the Boden website: 

• Beaconsfield in Buckinghamshire
• Salisbury and Chippenham in Wiltshire
• Clapham Junction, Balham, Richmond, Chiswick, West Ealing, Vauxhall, Battersea Nine Elms, South Woodford and Bressenden Place in Greater London
• Comely Bank in Edinburgh
• Stirling in Stirling 
• Dibden in Hampshire
• Truro in Cornwall 
• Holsworthy and Exeter in Devon
• Clifton in Bristol
• Ely and Cambridge in Cambridgeshire 
• Otley in West Yorkshire
• Headington and Witney in Oxfordshire
• Cheadle Hulme in Cheshire
• Mountsorrel in Leicestershire
• Brighton in East Sussex
• Harpenden and Berkhamsted in Hertfordshire
• Newton Mearns in Strathclyde 

ABOUT THE JOHN LEWIS PARTNERSHIP

The John Lewis Partnership owns and operates two of Britain's best-loved retail brands - John Lewis & Partners and Waitrose & Partners. Started as a radical idea nearly a century ago, the Partnership is now the largest employee-owned business in the UK, with 81,500 employees who are all Partners in the business and share in its profits. The Partnership operates on strong democratic principles, which means that every Partner has a say in how the organisation is run. The business has annual gross sales of over £11.7bn, 394 shops and a leading online business. Its commercial strategy is focused on differentiation rather than scale, through investment in innovation and Partner led service.