Press releases

Waitrose & Partners to deliver and put away your shopping while you’re out

Friday 5 October 2018


Waitrose & Partners is to become the UK’s first supermarket to deliver groceries to customers inside the home and put them away while they are out.

The retailer will initially test demand for the new service, which is called 'While You’re Away', with 100 customers located within the delivery area of its dotcom fulfilment centre in Coulsdon, south London.

Using Yale smart lock technology, the customer grants access to a Waitrose & Partners delivery driver by setting a temporary access code for the lock which is then sent to Waitrose & Partners via a secure app. The code is then sent to the driver’s device at the time the customer has booked for the delivery and is deleted once the delivery is complete.

The driver will put refrigerated and frozen goods away and leave other groceries on the kitchen counter, or as instructed by the customer. The whole delivery is captured on a chest-cam worn by the driver, with the video available for request for the customer the next working day.

There is a minimum order of £25 and given the small number of customers involved at this stage, there is a minimum number of six orders, however this will be reviewed after the trial.

If the trial is successful, Waitrose & Partners anticipates being able to make the service available to more than 1,000 customers in spring 2019.

Customers can find out if they are eligible for the trial or can register their interest in using the service in the future by visiting www.wya.waitrose.com.

Archie Mason, head of business development from Waitrose & Partners, said:

'There is certainly an increasing demand among our customers to make shopping with us even more convenient to fit around their busy lifestyles. Rather than waiting for a delivery or trying to put everything away, it gives customers more flexibility to use that time differently, including more time enjoying cooking and eating the food they've bought. The concept of 'in-home delivery' has started to prove popular in other countries so we are keen to establish if there is an appetite for it in the UK.'

Nigel Fisher, Managing Director for Yale UK, said:

'Working with Waitrose & Partners to develop the UK’s first in-home delivery service is an exciting premise for Yale, as we look to understand how smart products can enhance daily lives, as well as protecting your home. Our heritage and priority is in security, but the technologies we’re now working with means we can also collaborate with companies, like Waitrose, to also develop services that fit with modern life.'


Notes to editors

Waitrose also announced last month that customers can have their food and drink delivered straight to their door within two hours or on the same day for the first time as part of a new trial called ‘Waitrose Rapid Delivery’.  Customers in selected London postcodes are now able to choose up to 20 items from more than 1,500 products at rapid.waitrose.com.  

About Waitrose & Partners
Waitrose & Partners has 348 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. Waitrose & Partners is an employee-owned business - all employees are Partners and have a say in how the business is run.

Waitrose & Partners exports products to more than 50 countries worldwide and has nine shops which operate under licence in the Middle East. The retailer's omnichannel business includes the online grocery service, Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitroseflorist.com for plants and flowers.


Enquiries

For further information, please contact:

Waitrose & Partners
James Armstrong
tel: 01344 824657/07764 676 880
email: james.armstrong@waitrose.co.uk

Yale
Grace Duggal
tel: 07930 276 041
email: grace.duggal@edsonevers.com