Our Reporting

As an employee-owned business we operate democratically.  We also aim to extend the principles of fairness, openness and transparency to our broad range of stakeholders outside the business.  Every year, since 2001, we have publicly reported our Corporate Responsibility performance and provided information about how we manage our most important social and environmental issues. 

Our archived reports can be found in the 'Report Archive' tab below. We no longer publish a printed report - instead these 'Our responsibilities' pages provide a detailed review of our Corporate Responsibility performance and management to the year ended 28 January 2017, unless otherwise stated. Here we focus on our activities, progress and highlights at sites under our operational control. Sites operated by shops under licence or by franchisees (both overseas and Welcome Break franchises) are excluded from this scope.

In 2016 we published our first Human Rights and Modern Slavery Report which exceeds the requirements of the Modern Slavery Act Transparency In Supply Chains clause in the Modern Slavery Act. Our second report (PDF 1.6MB) provides an update on the progress we have made over the course of 2016/17.

Download our Annual Report and Accounts 2017 (PDF 10.4MB).

Independent Assurance

We engaged KPMG LLP to undertake an independent limited assurance engagement, reporting to the Partnership, over selected information included in 'Our responsibilities' pages for the year ended 28 January 2017. We have marked this information with the symbol [*]. KPMG also assured our description of our internal review process below. KPMG used the assurance standard ISAE 3000 and, for greenhouse gas information, ISAE 3410. Their full statement is available below. KPMG has provided an unqualified opinion on the selected information and process descriptions.

The level of assurance provided for a limited assurance engagement is substantially lower than a reasonable assurance engagement. In order to reach its opinion KPMG performed a range of procedures, including interviews with management, consideration of reporting systems, site visits to and testing at a number of our locations and testing of the aggregated selected information. A summary of the work KPMG performed is included within its assurance opinion.

Non-financial performance information and greenhouse gas quantification in particular, is subject to more inherent limitations than financial information.  



Internal Review

For the remaining information within 'Our responsibilities' and our Human Rights report, the Partnership's Group Corporate Responsibility team (the 'team') determines which assertions are deemed to be high risk - those determined by the team to have an inherent high risk of error and-or impact on reputation if mis-stated. The team then carries out testing which includes a range of evidence-gathering procedures. For some assertions this might be limited to making enquiries of other Partners, while for some it may include corroborating information with third-party documentation, or recalculating data sets.

Where the team is unable to obtain what they consider appropriate corroborating evidence, the assertion is not published or amendments are made where evidence contradicts the assertion.

Report & Accounts

See our Annual Report & Accounts for further information