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<title><![CDATA[Waitrose opens brand new shop in Chelmer Village, Essex]]></title>
<description><![CDATA[


    
    New 7,000 sq ft shop now open at Chelmer Village Retail Park, offering Waitrose&rsquo;s high-quality products and award-winning customer service
    The opening has created 39 new local jobs
    Latest step in a &pound;1 billion UK-wide investment plan to deliver the very best customer experience

Waitrose today welcomed the first customers to its brand new store at Chelmer Village Retail Park in Essex. The highly anticipated opening marks the latest milestone in the supermarket&rsquo;s UK-wide &pound;1 billion investment programme.

The opening of the shop has created 39 new local jobs. The new employees are Partners in the John Lewis Partnership, the UK&rsquo;s largest employee owned company which Waitrose is part of, along with John Lewis. 

At 7,000 sq ft, the new Waitrose Chelmer Village shop has been designed for accessibility and inspiration with more than 6,500 products available. Key highlights of the new store include:

    Waitrose Own Brand Ranges: A curated range of the food lovers&rsquo; favourite - Waitrose No.1 - including the &pound;15 Evening Meal Deal - a restaurant-quality main, side, and a starter or dessert for two. Customers can also explore Essential Waitrose - the great value range which doesn&rsquo;t compromise on quality, taste or animal welfare and Waitrose Duchy Organic - kinder farming, better animal welfare and no pesticides across a wide range of categories.
    Artisan Bakery: A fully stocked, fresh-in-store bakery offering breads, pastries, and sweet treats.&nbsp;
    Expansive Drinks Selection: A curated range of award-winning wines, and in response to demand for lower alcohol drinks, an expanded range of low and no alcohol wines and beers.
    Click &amp; Collect and Delivery: Free on-site parking makes it easy for customers to pick up John Lewis and Waitrose Entertaining orders, while rapid home delivery via Uber Eats, Deliveroo, and Just Eat is also available.&nbsp;
    The Food Lovers&rsquo; Club: My Waitrose members can enjoy a host of benefits including personalised offers, free hot drinks and products and 20% off selected fish counter products.&nbsp;

The store will also donate &pound;12,000 annually to support local charities through Waitrose&rsquo;s Community Matters programme.&nbsp;

Heading up the new store is Branch Manager and Essex-local, Richard Upton. Richard brings 17 years of experience within the John Lewis Partnership, most recently as Branch Manager of Little Waitrose Cambridge Fitzroy Street. Working alongside Richard, the Waitrose Chelmer Village team includes 39 new local hires and eight experienced Partners.&nbsp;

Richard Upton, Waitrose Chelmer Village Branch Manager, said:&nbsp; &ldquo;We've wanted to expand Waitrose in Essex and bring our fantastic quality products to even more Food Lovers in the area. We are delighted by the excitement around the shop and I want to thank everyone for their patience while we transformed the site. It&rsquo;s great to open our doors and become part of the community.

"Launching a new store is a career highlight and all the Partners are ready and waiting to deliver the brilliant service we're known for. We can't wait to show everyone around their brand new Waitrose."

To celebrate the launch, the very first customer through the doors at 8am received a bouquet of flowers with customers also welcomed with free tote bags, welcome drinks and tastings.&nbsp;

Joining the ribbon-cutting ceremony was Marie Goldman, MP for Chelmsford, who said: &ldquo;It is fantastic to welcome Waitrose to Chelmer Village today. This opening represents a significant vote of confidence in the Chelmsford economy, bringing almost 40 new jobs to our community and giving local residents a wonderful new shopping destination. I wish the whole team the very best of luck.&rdquo;

Local resident, Rebecca, added: &ldquo;I&rsquo;m so pleased to have a Waitrose closer to home. The store looks great and everyone has been so friendly. I&rsquo;ve popped in after the school run to have a look around and get something for dinner. We come to the retail park all the time so it&rsquo;s a really handy location.&rdquo;

The new store in Chelmer Village bridges a gap in Waitrose&rsquo;s Essex estate, sitting between seven established Waitrose supermarkets and three Little Waitrose at Shell sites. The Partnership has confirmed its commitment to Essex, with upgrades planned for Waitrose Southend-on-Sea and Waitrose Upminster, alongside the 90,000 sq ft John Lewis department store in central Chelmsford, which celebrates its 10th anniversary this September.&nbsp;


Notes to Editors
For media enquiries, please contact:
ruth.roycroft@waitrose.co.uk or 07792 591035&nbsp;
zulekha.hassan@waitrose.co.uk or 07710 048202&nbsp;

Waitrose Chelmer Village is located at Chelmer Village Retail Park, Chelmsford, CM2 6XE and is open from Monday to Saturday from 8am to 8pm and on Sunday from 10:30am to 4:30pm.

Images available to download here.

About Waitrose
Waitrose is the Home of Food Lovers, serving customers with exceptional quality products and expert service.&nbsp;

Part of the John Lewis Partnership - the UK&rsquo;s largest employee-owned business - Waitrose has 320 shops and a strong online business. It also has agreements with brands like Welcome Break and Shell, further bolstering its local footprint.&nbsp;

It works closely with British farmers and suppliers, and is a market-leader for animal welfare and responsible sourcing - using sustainable farming methods, including on its very own farm, the Leckford Estate.&nbsp;

Waitrose has 800 specialist counters across its shops. It holds a Royal Warrant as Grocer and Wine &amp; Spirits Merchant to His Majesty King Charles III.

]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23916</link>
<pubDate>Fri, 10 Jul 2026 11:46:51 GMT</pubDate>
<publishDate>Fri, 10 Jul 2026 12:29:28 GMT</publishDate>
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<title><![CDATA[John Lewis Money relaunches its car insurance offer with new broker model]]></title>
<description><![CDATA[

    The new proposition launches with Ageas, Axa and Covea Insurance, while RAC, Arag and Premium Credit will offer additional services
    New two-tier proposition (Premier and Essentials) gives customers more flexibility
    It follows the successful relaunch of John Lewis Money&rsquo;s home insurance which - after moving to a broker model - saw 7 in 10 customers receive cheaper quotes

John Lewis Money has relaunched its car insurance offer. For the first time, it will act as a car insurance broker - comparing quotes from a selection of trusted providers, to find customers the most cost effective option from its panel.
It is working with three insurers to provide cover - Ageas, Axa, Covea - which have been chosen based on their experience, breadth of coverage, and customer service.
As a result of the expanded network, John Lewis Money will now be able to insure a much wider range of cars, including electric vehicles as well as higher value cars.
Gary Davess, Director of Insurance for John Lewis Money, said: &ldquo;Becoming an insurance broker has been a step change to our business, and is already driving more competitive quotes for our home insurance customers. We&rsquo;re excited to launch this model across our car offer, and have partnered with trusted names in the sector to deliver for customers."
Adam Beckett, Managing Director, Broker &amp; Partnerships at Ageas UK, said: &ldquo;We&rsquo;re delighted to be strengthening our powerful partnership with John Lewis Money, just weeks after joining their home panel. This further collaboration builds real momentum while showcasing our personal lines expertise, giving customers greater flexibility to protect both their cars and homes.&rdquo;
Managing Director at AXA UK Retail, Julie Barbey, said: &ldquo;We're pleased to be further strengthening our partnership with John Lewis Money to now also offer car insurance customers across the UK a range of valuable cover options. With our support, its customers will have access to high-quality protection from brands they can trust for both their home and car insurance needs.&rdquo;
Sue Coffey, Personal Lines Director at Cov&eacute;a Insurance, said: "We are delighted to support the launch of John Lewis Money&rsquo;s car insurance proposition. Following the successful launch of their home insurance panel earlier this year, this milestone further strengthens the long-standing relationship between our organisations and reflects our shared commitment to delivering exceptional outcomes for customers.
&ldquo;John Lewis is one of the UK&rsquo;s most trusted and respected brands, and we are proud to be part of a panel that combines high-quality insurance solutions with outstanding customer service. Through our close collaboration and continued focus on understanding the evolving needs of customers, we look forward to delivering greater value, choice and confidence to John Lewis Money policyholders."
Tiered proposition to offer customers flexibility
As well as moving to a broker model, John Lewis Money has redesigned its policies - introducing two tiers of car insurance, so customers can choose the right level for their individual needs. 
The Essentials tier provides comprehensive cover, bringing John Lewis quality and service at a lower price point, while the Premier tier offers even greater protection.
Unlike some value propositions in the market, Essentials cover offers windscreen cover and courtesy car as standard, helping to ensure customers will still receive a John Lewis standard of service.
It has also introduced a new vandalism promise, protecting customers&rsquo; no-claims discounts against vandalism and pothole damage.
Additional customer benefits via third-party specialists
For the relaunch, John Lewis Money has partnered with the RAC and ARAG to give customers option access to breakdown cover and legal protection.
Customers paying monthly will also benefit from a reduced interest rate compared to previous policies, through John Lewis Money's new partnership with Premium Credit Limited.
Owen Thomas, Chief Sales Officer at Premium Credit said: &ldquo;Being chosen by John Lewis Financial Services highlights the appeal and strength of our proposition and the experience we have in delivering market-leading premium finance solutions. We look forward to working closely with the John Lewis team and are committed to providing their customers with flexible payment options that allow them to manage the cost of their insurance with ease.&rdquo;
Building on success and expanding the benefits of the broker model
John Lewis Money announced it had become a licensed insurance broker in March this year, marking a strategic step forward in the business&rsquo; plan to grow its customer base.
It relaunched its home insurance in April and, as a result of moving to a broker model, 70% existing customers are already seeing cheaper quotes.
The new insurance proposition is a cornerstone of John Lewis Money's mission to serve both existing Partnership customers and connect with new audiences.
The financial services arm of the John Lewis Partnership, John Lewis Money has over 1.4 million active customers, across a range of products including the Partnership Credit Card, insurance and travel money. The business plays an integral role in the Partnership&rsquo;s broader retail strategy, enabling sales while strengthening customers&rsquo; relationships and trust in the brand. 
Notes to editors
About John Lewis Money
John Lewis Money provides financial services including insurance, credit and travel money, helping to enable the John Lewis Partnership&rsquo;s retail strategy and deepen customer loyalty across John Lewis and Waitrose.
Serving 1.4 million customers and with over 20 years&rsquo; experience, it facilitated &pound;1.5bn of customer spend across the two brands last year.
Financial T&amp;Cs
John Lewis Money Car Insurance is a trading name of John Lewis Finance Limited. Registered in England No. 15785347. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. John Lewis Finance Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution and credit broking (Firm Reference Number: 1018169).
Car Breakdown cover is underwritten by RAC Motoring Services a company registered in England (company number: 01424399) (FCA number 310208) having its registered office at RAC House, Brockhurst Crescent, Walsall, WS5 4AW.
Motor Legal Protection and Guaranteed Replacement Vehicle cover is underwritten by ARAG Legal Expenses Insurance Company Limited a company registered in England and Wales (company number:103274) (FCA number: 202106) having its registered office at Unit 4a Greenway Court, Bedwas, Caerphilly, Wales, CF83 8DW.
Pay monthly option for your car insurance is under a contract with Premium Credit Limited (a company registered in England with company number 02015200 whose registered office is at Ermyn House, Ermyn Way, Leatherhead, KT22 8UX). John Lewis Finance Limited acts as a credit broker when introducing you to Premium Credit Limited, not a lender. Premium Credit Limited will pay John Lewis Finance Limited a commission if your credit application is successful. Click here for more information. Missed or late repayments may affect your credit rating and access to credit in the future.
John Lewis plc. is an appointed representative for John Lewis Finance Limited for insurance distribution and credit broking. registered with the Financial Conduct Authority (Firm Reference Number: 416011). Registered in England No. 233462. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ.
John Lewis Money Home Insurance is a trading name of John Lewis Finance Limited. Registered in England and Wales company number 15785347. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. John Lewis Finance Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution and credit broking (Firm Reference Number: 1018169).
Pay monthly option for your home insurance is under a contract with Premium Credit Limited (a company registered in England and Wales with company number 02015200 whose registered office is at Ermyn House, Ermyn Way, Leatherhead, KT22 8UX). John Lewis Finance Limited acts as a credit broker when introducing you to Premium Credit Limited, not a lender. Premium Credit Limited will pay John Lewis Finance Limited a commission if your credit application is successful.
Home Emergency and Home Legal Expenses cover is underwritten by ARAG Legal Expenses Insurance Company Limited a company registered in England and Wales (company number: 103274) (FCA number 202106) having its registered office at Unit 4a Greenway Court, Bedwas, Caerphilly, Wales, CF83 8DW.
John Lewis plc is an appointed representative for John Lewis Finance Limited for insurance distribution and credit broking and registered with the Financial Conduct Authority (Firm Reference Number: 416011). Registered in England and Wales company number 233462. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ.]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23915</link>
<pubDate>Mon, 06 Jul 2026 10:41:01 GMT</pubDate>
<publishDate>Mon, 06 Jul 2026 11:49:39 GMT</publishDate>
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<title><![CDATA[Waitrose predicts record-breaking sales of non-alcoholic and CBD drinks as fans brace for 1:00am kick off]]></title>
<description><![CDATA[ Download Download Download


    
    Alcohol-free sales skyrocket by over 35% as fans swap booze for booze-free alternatives ahead of Monday’s late-night clash with Mexico
    
    
    Online searches for low-and-no beer surge by 200% as customers stock up&nbsp;
    
    
    Busiest ever on-demand grocery delivery anticipated after hours extended to fuel the nation through the late-night drama
    

Waitrose is bracing for an unprecedented surge in low-alcohol, alcohol-free and CBD drink sales as England fans gear up for a gruelling one A.M. kick-off against Mexico this Monday.

With the match stretching into the early hours, supporters are ditching the traditional hangover for steady focus.&nbsp;

Waitrose has already seen low-and-no alcohol sales climb by over 35% last week alone, a figure it predicts will be shattered this weekend.&nbsp;

On Waitrose.com, searches for alcohol-free beer have exploded by 200%, while mocktail recipe searches are up 19%.

Sales of Zero per cent 12-packs are skyrocketing too - Guinness 0.0, Corona Cero and Peroni 0.0 have already seen sales treble.

The new matchday fuel: CBD and Magnesium

It's not just non-alcoholic beer taking centre stage. Waitrose predicts a record night for functional wellness drinks as fans look to manage the late-night tension.&nbsp;

Top sellers for Monday are expected to include Goodrays CBD - the CBD-infused drinks designed to help the body focus and relax - and Trip Wild Strawberry and OHMG Water, which both contain Magnesium to help the body unwind, as well as regulate sleep and mood.

A busy night for rapid delivery

Monday is also projected to be the supermarket's busiest ever night for on-demand grocery delivery.

During Scotland's 2:00am. clash against Haiti on 14 June, rapid delivery orders spiked by 42%. England's knockout game is set to eclipse that record after Waitrose announced last week that it has extended its on-demand delivery hours in more than 50 stores for the duration of the World Cup.

While times vary by location, most participating shops will now deliver until midnight, with select stores operating 24/7 to ensure no fan is left stranded without midnight snacks or cold drinks.

Sarah Holland, drinks buyer for Waitrose, said:&nbsp;"A one A.M. kick-off on a school night is the ultimate test of endurance for England fans. We’re seeing a massive shift in how the nation watches football—fans want the matchday buzz without the morning hangover. Stocking up on alcohol-free beers and calming CBD drinks isn’t just a trend; it's a brilliant tactical substitution to get supporters through 90 minutes of late-night drama and straight into bed."

Notes to Editors
&nbsp;For further information, please contact:
James Armstrong - 07764 676 880 / james.armstrong@waitrose.co.uk
About Waitrose
Waitrose is the Home of Food Lovers, serving customers with exceptional quality products and expert service.&nbsp;

Part of the John Lewis Partnership - the UK's largest employee-owned business - Waitrose has 320 shops and a strong online business. It also has agreements with brands like Welcome Break and Shell, further bolstering its local footprint.&nbsp;

It works closely with British farmers and suppliers, and is a market-leader for animal welfare and responsible sourcing - using sustainable farming methods, including on its very own farm, the Leckford Estate.&nbsp;

Waitrose has 800 specialist counters across its shops, and holds a Royal Warrant as Grocer and Wine &amp; Spirits Merchant to His Majesty King Charles III.&nbsp;]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23914</link>
<pubDate>Fri, 03 Jul 2026 08:48:58 GMT</pubDate>
<publishDate>Fri, 03 Jul 2026 09:01:30 GMT</publishDate>
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<title><![CDATA[Gerry Mallon joins Board of John Lewis Money]]></title>
<description><![CDATA[

The John Lewis Partnership has announced Gerry Mallon as an Independent Non-Executive Director to the Board of John Lewis Finance Limited, subject to usual and specific regulatory checks. This is the regulated subsidiary of the John Lewis Partnership that oversees John Lewis Money.
&nbsp;
Gerry brings more than 20 years of leadership experience in financial services, including&nbsp; more than six years as Chief Executive of Tesco Bank, two years as Chief Executive of Ulster Bank Ireland and eight years as Chief Executive of Danske Bank. He is currently Chief Executive of financial services firm True Potential LLP. Gerry is also the Non-Executive Director of Heart of Midlothian FC, the UK's largest fan-owned football club.
&nbsp;
John Lewis Money offers products including insurance, the Partnership Credit Card, and point-of-sale payment options. Built on the values customers associate with the John Lewis brand &mdash; trust, quality, service and value &mdash; it plays an increasingly important role in deepening customer relationships with the Partnership through relevant, customer-focused financial products and services.
&nbsp;
Gerry's appointment comes at an exciting point in the development of John Lewis Money as it continues to strengthen its proposition and grow its presence in the market. Its move to become an FCA-authorised and regulated insurance and credit broker will help it deliver an even stronger insurance offer for customers, including more competitive pricing and broader, more comprehensive cover.
&nbsp;
Jane Hanson CBE, Chair of John Lewis Money, said: "I am delighted to welcome Gerry to the Board of John Lewis Money at such an exciting time for the brand. He brings deep sector expertise and a strong understanding of how to build customer-focused financial services businesses. His insight will be hugely valuable as we continue to grow John Lewis Money and build on the distinctive place the brand holds in the market."
&nbsp;
Gerry Mallon said: "John Lewis Money is a business with a strong reputation and a distinctive position in the market. It is built on values that matter deeply to customers &mdash; trust, service and quality &mdash; and that creates a powerful platform for growth. I&rsquo;m delighted to be joining the Board at such an important point in its journey and look forward to working with the team to support the continued development and success of the business."
&nbsp;
John Lewis Money has been providing financial services for more than two decades. It plays an important role in the John Lewis Partnership&rsquo;s retail strategy, helping to deepen customer loyalty and strengthen long-term relationships with customers.
&nbsp;
John Lewis Money is the trading name of John Lewis Finance Limited. Mallon's appointment takes effect immediately.


Notes to Editors


John Lewis Money
John Lewis Money provides financial services including insurance, credit and travel money, helping to enable the John Lewis Partnership&rsquo;s retail strategy and deepen customer loyalty across John Lewis and Waitrose.
&nbsp;
Serving 1.4 million customers and with over 20 years&rsquo; experience, it facilitated &pound;1.5bn of customer spend across the two brands last year.
&nbsp;
Its Board is chaired by Jane Hanson CBE, who brings more than 30 years&rsquo; experience at Board level across FTSE 100, regulated, not-for-profit and charitable organisations, including HM Treasury, Aviva, Direct Line Group, the Civil Aviation Authority and Welsh Water plc.]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23913</link>
<pubDate>Wed, 01 Jul 2026 12:00:00 GMT</pubDate>
<publishDate>Wed, 01 Jul 2026 09:20:39 GMT</publishDate>
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<title><![CDATA[John Lewis Partnership teams with Kevel as it further strengthens its retail media offer]]></title>
<description><![CDATA[ Download


    
    New platform utilises the Partnership's customer insights, so brands can better target campaigns
    
    
    Allows brands to track the impact of online campaigns, even when purchases are made in store
    
    
    The Partnership's latest move to bolster its retail media offer, with a focus on personalisation to improve the experience for customers and brands alike
    


The John Lewis Partnership has appointed Kevel to power its on-site retail media network, across both the John Lewis and Waitrose websites.

It's the Partnerships' latest move to future-proof its retail media offer to brands, with its focus on providing highly personalised and useful content benefitting customers and brands alike.

The Partnership attracts millions of customers every year across JohnLewis.com and Waitrose.com. 60% of John Lewis' orders now take place online, making it an increasingly popular tool for brand partnerships.&nbsp;

Drawing on its AI-powered, API-first Retail Media Cloud, coupled with its experience supporting multi-brand retailers, Kevel has worked collaboratively with the John Lewis Partnership to develop a bespoke advertising platform that delivers advanced targeting. The first-party data allows brands to target customer segments that enable advertisers to reach the right shoppers at the right moment.

It features easy self-service tools, enabling brand partners to go live with custom campaigns quicker than ever before, and supports native ads and sponsored listings across John Lewis and Waitrose websites.

It also includes new 'ROPO' measurement capabilities; closed-loop reporting designed to reflect the 'research online, purchase offline' shopping habits of customers. For the first time, this allows brands to track whether their retail media has led to sales, even if the purchase is made in-store, by bringing in data like the use of a loyalty card. This helps close the long‑standing gap in how brands measure the impact of onsite media on in‑store sales.

Kaitlin Craig, a Digital Retail Media Lead for the John Lewis Partnership said:&nbsp;"This is a huge step forward for our digital retail media offer. With over 160 years in retail, we hold really rich customer insights - and we’re now able to share this with trusted partner brands.&nbsp;

"By targeting our retail media, we can improve the experience for brands and customers alike - whether that’s reminding customers of old favourites, or helping them connect with exciting new brands. The early results are exciting, and we're only getting started."

James Avery, Founder and CEO of Kevel, commented: "The John Lewis Partnership is exactly the kind of retailer Kevel was built for - a brand with deep customer loyalty, rich first-party data, and the ambition to own its media proposition rather than outsource it. We're proud to provide the infrastructure that gives them the control and flexibility to build a media network entirely on their own terms."

The platform is being rolled out in phases, with display placements already live across John Lewis and Waitrose. Sponsored product ads will follow later this year.

The Kevel partnership is the latest addition from the John Lewis Partnership as it looks to strengthen its retail media offer for its brands.

Epsilon continues to oversee off-site advertising for John Lewis and Waitrose - including digital display and online video ads served across the open web and streaming services - whilst also offering first-party data and closed-loop measurement.

In November, John Lewis also unveiled a seven metre-high digital billboard in the atrium of its Bluewater branch, to help bring cinematic above-the-line content to customers. The screen formed part of a series of high-impact touchpoints, with eight custom-crafted screens across the shop - which were quickly utilised by brands including Neff Appliances, Lego, Sony and Samsung.

Notes to Editors
About the John Lewis Partnership
The John Lewis Partnership serves millions of customers as the UK’s largest employee-owned business, operating two of Britain’s best-loved retail brands, John Lewis and Waitrose, as well as John Lewis Money.&nbsp;

Its model of Partner ownership supports a focus on quality, service and long-term value for customers, combining trusted sourcing with ongoing investment in its shops and digital platforms.

John Lewis serves customers with curated fashion, beauty, home and technology, combining quality products with market-leading service they can trust. With 36 shops and a strong national online presence, it creates inspiring retail destinations, bringing together shopping, hospitality and services in one place.

Waitrose is the Home of Food Lovers, offering exceptional quality products and expert service. It has 320 shops - as well as agreements with brands like Welcome Break and Shell - and a strong online business. It is a market-leader for animal welfare and sustainable sourcing.

Both John Lewis and Waitrose hold a Royal Warrant to His Majesty King Charles III.&nbsp;

John Lewis Money helps to enable the Partnership’s retail strategy and deepen customer loyalty across John Lewis and Waitrose.

About Kevel
Kevel is revolutionizing retail media with its AI-powered, API-first Retail Media Cloud®, empowering retailers, marketplaces, and eCommerce platforms to build, level up, and scale custom ad networks while maintaining full control of their first-party data. By offering unparalleled flexibility in ad serving, audience segmentation, and self-serve capabilities, Kevel enables businesses to launch impactful retail media programs in weeks, not years.&nbsp;

Kevel's mission is rooted in the belief that every digital retailer should have the tools to create their own tailored ad platform, comparable to industry leaders like Amazon. Harnessing the power of AI for data-driven decision-making, Kevel has helped leading brands such as Chewy, The Home Depot, Dollar General, Sonae,&nbsp; Lyft, El Corte Ingles, Slickdeals, and others launch impactful retail media networks – fostering innovation and unlocking new revenue opportunities. With Kevel, businesses can differentiate their ad programs, maximize their share of media dollars, and take control of their retail media destiny. Discover the power of customization and performance at www.kevel.com.]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23912</link>
<pubDate>Mon, 29 Jun 2026 17:49:02 GMT</pubDate>
<publishDate>Mon, 29 Jun 2026 18:05:47 GMT</publishDate>
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<title><![CDATA[The champagne shift: English wine sales boom as southern climate rivals 1970/80s champagne]]></title>
<description><![CDATA[ Download Download Download Download


    
    Top selling English wines include Ridgeview Fitzrovia Rose and Nyetimber Classic Cuveé Multi Vintage (37.5cl) +103% and +109% in the last year
    
    
    Sales of English wine +10%, with English sparkling &amp; rosé driving sales compared to this time last year
    
    
    Fuelled by the ‘buy British’ trend, customers are looking to buy local more than ever
    
    

As English Wine Week gets underway and the England team is back on our TVs for the World Cup, Waitrose reports a major surge in sales across English wine. This retail boom is being fuelled by a combination of local loyalty and the 'buy British' trend, alongside a significant leap in premium wine quality partly driven by shifting global temperatures.&nbsp;
&nbsp;
Britain's wine industry is booming in terms of production, with WineGB declaring 2025 an exceptional year (the harvest being up a staggering 39% year on year).*
&nbsp;
In the last year, sales at Waitrose for:


    
    English wine sales +10%, driven by sparkling and rosé wines
    
    
    English sparkling +15%
    
    
    English rosé Wine +14%
    
    


Top selling English wine in the last year at Waitrose include:

    
    Nyetimber Classic Cuveé +15%&nbsp;
    
    
    Chapel Down English Rosé +24%
    
    
    Ridgeview Fitzrovia Rose +103%
    
    
    Nyetimber Classic Cuveé Multi Vintage (37.5cl) 109%
    
    
    Gusbourne Exclusive Release +26%
    
    
    Gusbourne Exclusive Release Rosé +62%
    


Emma Penman, English Wine Buyer at Waitrose says: "Locality has become a major driving force for our shoppers, with people increasingly looking to buy English wines. We see a real sweet spot where sales spike within a 20-mile radius of the vineyard. A brilliant example is Camel Valley Cornwall Brut; our Truro store is just 25 miles away from the vines, and it sells 2.4 times more than our second best selling branch. Our customers are passionate about supporting home-grown businesses, and because English fizz can offer fantastic quality and value for money compared to other traditional method sparkling wines, it's a win-win."

While the 'buy British' movement is huge, the growing quality of English wine is also driving its significant growth.

Alexandra Mawson, Sparkling Wine Buyer at Waitrose says:&nbsp;"English sparkling is how England made our name in the wine scene, but recent brilliant vintages have truly cemented it as a top-tier fizz option. What’s exciting now is the sheer breadth of style innovation. For instance, our Waitrose Leckford Estate Blanc de Blancs Vintage is 100% Chardonnay and a total steal at £35. We’re also seeing beautiful seasonal innovations in packaging too, such as Nyetimber’s limited-edition summer Rosé which is hitting shelves right now - it tastes like summer fruits in a glass. This gives wine lovers fantastic new options right on their doorstep."

Due to shifting global temperatures, southern England now enjoys the ideal climate that Champagne had in the 1970s and 80s.&nbsp;

Alexandra continues,&nbsp;"England is producing such premium, super-quality sparkling wine right now - the best of which absolutely rival Champagne and often offer better value. Interestingly, southern England now enjoys the ideal climate that Champagne had back in the 1970s and 80s. Our slightly cooler British weather means the grapes stay on the vine longer and ripen slowly, which lets them develop these deep, complex fruit flavours while keeping that vibrant, crisp acidity you need for great quality fizz."&nbsp;
&nbsp;
Notes to Editors

*WineGB reference
About Waitrose
Waitrose is the Home of Food Lovers, serving customers with exceptional quality products and expert service.&nbsp;

Part of the John Lewis Partnership - the UK’s largest employee-owned business - Waitrose has 320 shops and a strong online business. It also has agreements with brands like Welcome Break and Shell, further bolstering its local footprint.&nbsp;

It works closely with British farmers and suppliers, and is a market-leader for animal welfare and responsible sourcing - using sustainable farming methods, including on its very own farm, the Leckford Estate.&nbsp;

Waitrose has 800 specialist counters across its shops, and holds a Royal Warrant as Grocer and Wine &amp; Spirits Merchant to His Majesty King Charles III.&nbsp;]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23911</link>
<pubDate>Fri, 26 Jun 2026 09:04:16 GMT</pubDate>
<publishDate>Wed, 01 Jul 2026 09:37:06 GMT</publishDate>
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<title><![CDATA[Waitrose goes to extra time: midnight snack deliveries for football fans ]]></title>
<description><![CDATA[ Download Download


    Waitrose has announced it is extending on-demand grocery delivery hours over the next four weeks of the World Cup to support football fans throughout the night.&nbsp;
    


To meet customer demand following late-night and early morning matches, the retailer has launched an expanded delivery window. While specific times vary by location, most participating shops will now operate until midnight with some even operating 24/7.&nbsp;

The expanded window will be available from more than 50 Waitrose stores nationwide, including England and Scotland, ensuring customers can access quality fresh food and snacks throughout the night from snacks and pizzas to full breakfast ingredients for the following morning.&nbsp;

Orders during England’s first game against Croatia last Wednesday, and ahead of Scotland's game against Morocco on Friday evening, jumped by 17%.

Waitrose.com has also seen a huge increase in searches for foods, including: 'No.1 pizza' up 1,700%, 'deli &amp; dips' up 156%, 'football cake' up 210% and 'World cup crisps' up 1,400%.&nbsp;

The retailer plans to roll the expanded service to more locations if it proves popular with customers.

The slots will be available through Waitrose's strategic partnerships with leading delivery platforms Deliveroo, Uber Eats and Just Eat, providing a seamless and convenient experience for on-demand shoppers.

Waitrose shops won’t be extending trading hours and alcoholic drinks won’t be available during the expanded delivery period.

Laura Burbedge, Director of Online for Waitrose, said: "Whether you're glued to the screen for a midnight thriller, need a snack to sustain you through a penalty shoot out or up with the lark for a pre-dawn kick-off, footy fans will have everything they need at hand.&nbsp;

"We're making sure that whether you need a half-time pizza or a full breakfast spread to celebrate the final whistle, our delivery partners are on hand to keep your fridge stocked throughout the tournament."
&nbsp;
&nbsp;
Notes to Editors
&nbsp;
&nbsp;
About Waitrose
Waitrose is the Home of Food Lovers, serving customers with exceptional quality products and expert service.&nbsp;


Part of the John Lewis Partnership - the UK’s largest employee-owned business - Waitrose has 320 shops and a strong online business. It also has agreements with brands like Welcome Break and Shell, further bolstering its local footprint.&nbsp;


It works closely with British farmers and suppliers, and is a market-leader for animal welfare and responsible sourcing - using sustainable farming methods, including on its very own farm, the Leckford Estate.&nbsp;


Waitrose has 800 specialist counters across its shops, and holds a Royal Warrant as Grocer and Wine &amp; Spirits Merchant to His Majesty King Charles III.&nbsp;
]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23909</link>
<pubDate>Tue, 23 Jun 2026 12:57:00 GMT</pubDate>
<publishDate>Wed, 01 Jul 2026 09:37:06 GMT</publishDate>
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<title><![CDATA[John Lewis Money bolsters panel of home insurers with appointment of Ageas]]></title>
<description><![CDATA[&nbsp;





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● Ageas joins AXA, Prestige and Covea on John Lewis Money's panel of home insurers
● Follows John Lewis Money becoming a licensed insurance broker
● The move marks the further expansion of Ageas’s home insurance footprint in the UK's personal lines market

John Lewis Money has strengthened its insurance offer by adding Ageas to its panel of trusted home insurance partners.

Ageas is a UK top three personal lines insurer and has developed a bespoke offering to meet John Lewis Money's tiered proposition. With Bronze, Silver, and Gold levels of home insurance cover, customers can choose the policy that best suits their needs.

Ageas will begin to offer home insurance for John Lewis Money customers with immediate effect, and becomes the fourth member of John Lewis Money's panel of home insurers, alongside AXA, Prestige Underwriting and Covéa Insurance.

As well as bolstering John Lewis Money's network, the move marks a further expansion of Ageas's home insurance footprint in the UK's personal lines market.


Gary Davess, Director of Insurance at John Lewis Money said: "This year has seen a step change for our insurance business. We’ve become a licensed insurance broker, to help us deliver the very best products and service for customers - and the providers we work with at the heart of this.

"The John Lewis name is synonymous with quality and customer service. We’re delighted to welcome Ageas to our panel of trusted insurers. We believe their strong track record and technical expertise will further strengthen our ability to serve our customers with quality products."


Adam Beckett, Managing Director of Broker and Partnerships at Ageas, said: "We're really pleased to be working with John Lewis; a brand customers know and trust. Together, we're bringing our personal lines expertise with John Lewis' deep understanding of its customers to create something that feels more tailored and relevant.

"At Ageas, we're focused on reimagining insurance together with our partners, making it simpler and more responsive to customers' needs. Partnerships like this are a key part of how we bring that to life."

John Lewis Money announced it had become a licensed insurance broker in March this year, marking a strategic step forward in the business’ plan to grow its customer base.

By working with a panel of leading and trusted home insurers, it has already been able to offer existing home insurance customers better priced quotes. It will also no longer be limited by the eligibility criteria of one provider - meaning it can offer cover to a much wider customer base.

The move also gives John Lewis Money greater control over what’s included in the policies, allowing it to cover more modern assets such as e-bikes and non-standard risks.

The new insurance proposition is a cornerstone of John Lewis Money's mission to serve both existing Partnership customers and connect with new audiences.

The financial services arm of the John Lewis Partnership, John Lewis Money has over 1.4 million active customers, across a range of products. These include the popular Partnership Credit Card - which rewards customers for spending with regular John Lewis vouchers - alongside financial products including home, car and pet insurance, loans and travel money.

The business plays an integral role in the Partnership's broader retail strategy, enabling sales while strengthening customers' relationships and trust in the brand. Last year alone, it helped enable £1.5bn of sales across John Lewis and Waitrose.
&nbsp;
Notes to Editors

About John Lewis Money
John Lewis Money provides financial services including insurance, credit and travel money, helping to enable the John Lewis Partnership’s retail strategy and deepen customer loyalty across John Lewis and Waitrose.

Serving 1.4 million customers and with over 20 years’ experience, it facilitated £1.5bn of customer spend across the two brands last year.

About Ageas
Ageas is one of the UK’s largest personal lines insurers, offering car and home insurance directly, via price comparison websites, and through electronically traded brokers and intermediary partners. In 2025, Ageas completed its acquisition of esure Group and launched a 20-year partnership with Saga Insurance, increasing the number of customers supported by operating subsidiaries of Ageas (UK) Limited* to more than seven million**&nbsp; 

Ageas Insurance Limited is certified by the Top Employers Institute as a Top Employer 2025 and awarded ServiceMark with distinction by the Institute of Customer Service. Ageas has been named Personal Lines Insurer of the Year multiple times since 2021, at both the British Insurance Awards and the Insurance Times Awards. It was also named 'Broker Choice: Personal Lines Insurer of the Year' at the UK Broker Awards 2025 – an award voted for by broker partners.&nbsp; 

Ageas (UK) Limited is a wholly owned subsidiary of Ageas SA/NV, which has been protecting customers for over 200 years and is listed on the Euronext Brussels and is included in the Bel20 index.&nbsp;&nbsp;

*Operating subsidiaries of Ageas (UK) Ltd include: Ageas Insurance Limited, Ageas Retail Limited, esure Insurance Limited, esure Services Limited, and Acromas Insurance Company Limited.&nbsp;&nbsp;
** 7,000,098m as of March 2026

Financial T&amp;Cs
John Lewis Money Home Insurance is a trading name of John Lewis Finance Limited. Registered in England and Wales company number 15785347. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. John Lewis Finance Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution and credit broking (Firm Reference Number: 1018169).

Pay monthly option for your home insurance is under a contract with Premium Credit Limited (a company registered in England and Wales with company number 02015200 whose registered office is at Ermyn House, Ermyn Way, Leatherhead, KT22 8UX). John Lewis Finance Limited acts as a credit broker when introducing you to Premium Credit Limited, not a lender. Premium Credit Limited will pay John Lewis Finance Limited a commission if your credit application is successful.

Home Emergency and Home Legal Expenses cover is underwritten by ARAG Legal Expenses Insurance Company Limited a company registered in England and Wales (company number: 103274) (FCA number 202106) having its registered office at Unit 4a Greenway Court, Bedwas, Caerphilly, Wales, CF83 8DW.

John Lewis plc is an appointed representative for John Lewis Finance Limited for insurance distribution and credit broking and registered with the Financial Conduct Authority (Firm Reference Number: 416011). Registered in England and Wales company number 233462. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ.

–

John Lewis Money Car Insurance is a trading name of John Lewis Finance Limited. Registered in England No. 15785347. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. John Lewis Finance Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution and credit broking (Firm Reference Number: 1018169).
Car Breakdown cover is underwritten by RAC Motoring Services a company registered in England (company number: 01424399) (FCA number 310208) having its registered office at RAC House, Brockhurst Crescent, Walsall, WS5 4AW.

Motor Legal Protection and Guaranteed Replacement Vehicle cover is underwritten by ARAG Legal Expenses Insurance Company Limited a company registered in England and Wales (company number:103274) (FCA number: 202106) having its registered office at Unit 4a Greenway Court, Bedwas, Caerphilly, Wales, CF83 8DW.

Pay monthly option for your car insurance is under a contract with Premium Credit Limited (a company registered in England with company number 02015200 whose registered office is at Ermyn House, Ermyn Way, Leatherhead, KT22 8UX). John Lewis Finance Limited acts as a credit broker when introducing you to Premium Credit Limited, not a lender.
Premium Credit Limited will pay John Lewis Finance Limited a commission if your credit application is successful. Missed or late repayments may affect your credit rating and access to credit in the future.

John Lewis plc. is an appointed representative for John Lewis Finance Limited for insurance distribution and credit broking. Registered with the Financial Conduct Authority (Firm Reference Number: 416011). Registered in England No. 233462.
Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ.

–

John Lewis Finance Limited is authorised and regulated by the Financial Conduct Authority as a credit broker (firm reference number: 1018169). Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 15785347). John Lewis Finance Limited is a credit broker, not a lender, introducing the Partnership Credit Card under exclusive arrangements with lender NewDay Ltd.

John Lewis plc. is an appointed representative of John Lewis Finance Limited for credit broking and registered with the Financial Conduct Authority (firm reference number: 416011). Registered in England and Wales (company number: 233462).

Waitrose Limited is an introducer appointed representative of John Lewis Finance Limited for credit broking and registered with the Financial Conduct Authority (firm reference number: 416012). Registered in England and Wales (company number: 00099405).

Credit is provided by NewDay Ltd. Registered in England and Wales (company number: 7297722). Registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number: 690292) and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 555318) for the provision of payment services.]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23908</link>
<pubDate>Tue, 23 Jun 2026 12:14:18 GMT</pubDate>
<publishDate>Wed, 01 Jul 2026 09:37:06 GMT</publishDate>
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<title><![CDATA[John Lewis Partnership to double its support for care-experienced young people in drive to tackle youth unemployment]]></title>
<description><![CDATA[


    
    Partnership to recruit 1,000 care-experienced young people by 2030
    
    
    Also commits to pilot the Government's new Jobs Guarantee scheme with 30 new Waitrose roles&nbsp;
    
    
    Partnership calls on Government to unlock Growth and Skills Levy funding for pre-employment training for marginalised groups
    



The John Lewis Partnership has committed to offering a further 1,000 roles to young people who have experienced care by 2030, more than doubling its previous target.
&nbsp;
The move builds on the success of the Partnership's Building Happier Futures programme, launched in October 2022, to support young people who have grown up in the care system into employment.&nbsp;
&nbsp;
This group, which includes those who have been in foster care, children's homes or under local authority guardianship, faces some of the steepest barriers to work. Care leavers are more likely to experience unemployment, housing instability and contact with the criminal justice system than their peers.&nbsp;
&nbsp;
Since Building Happier Futures launched, it has offered jobs to over 450 care-experienced young people and provided more than 1,700 welcome visits and 1,200 job shadowing placements. Under the new commitment, the Partnership will offer at least 250 roles a year, more than double the yearly average to date.
&nbsp;
Many roles will be permanent positions, offering individuals the chance to build a long-term career within the Partnership. Where roles are seasonal or fixed-term, participants benefit from the same tailored employability programme to boost their skills and confidence and support them towards the next step in their career.&nbsp;
&nbsp;
Standard employment programmes often fail to address their specific needs, so Building Happier Futures was designed specifically for them, by people with lived experience of the care system.
&nbsp;
The programme is now active at all John Lewis Partnership sites across the UK, including John Lewis and Waitrose shops, offices, warehouses and its five hotels. It is delivered by employees (or Partners, as they&rsquo;re known within the business) with Care Aware training, equipping them to understand and support care-experienced people.
&nbsp;
The commitment to care-experienced people comes ahead of Employee Ownership Day (Friday 19 June), as official figures confirm more than one million young people in the UK are not in employment, education or training (NEET), the highest figure in over a decade. Alan Milburn&rsquo;s independent review, commissioned by the Government, named care-experienced young people as one of the four highest-risk NEET cohorts.
&nbsp;
Jason Tarry, Chairman of the John Lewis Partnership, said: "Retail has long offered that all-important first foot on the career ladder. It's vital that we continue stepping up to support young people, especially those facing significant barriers to employment.
&nbsp;
"As an employee-owned business, we&rsquo;re able to make decisions that benefit society over shareholders, and Building Happier Futures is a shining example. Four years in and it&rsquo;s needed more than ever, so we&rsquo;re doubling down on our commitment."
&nbsp;
Author, broadcaster and presenter, Ashley John-Baptiste, grew up in care, moving between five different homes before the age of 18. He now sits on the advisory group for Building Happier Futures, using his own experience to help the Partnership shape the programme.&nbsp;
&nbsp;
Ashley said:&nbsp;"Having been involved in the programme since before its launch, I&rsquo;ve been lucky enough to meet people who&rsquo;ve already benefitted, and I&rsquo;m delighted there will be so many more to come. This is more than just a workplace initiative. It's about&nbsp; changing what it means to leave the care system - and for the young people it reaches, it can genuinely change the course of their lives."&nbsp;
&nbsp;
Jobs Guarantee&nbsp;
The Partnership is also planning to participate in the Government&rsquo;s new Jobs Guarantee scheme, initially offering 30 roles in Waitrose branches.
&nbsp;
Open to 18 to 24-year-olds who have been receiving Universal Credit and looking for work for 18 months, the scheme provides six-months of paid employment for 25 hours per week, with the government covering 100% of employment costs. Participants receive comprehensive support and training, including CV preparation, interview skills and ongoing in-work mentoring, to help them move into sustained employment. The Department for Work and Pensions will roll out the scheme nationally from 2027.
&nbsp;
Government call to action
The Partnership, along with other organisations, is calling on the Government to allow employers to access Growth and Skills Levy funding, which is contributed by employers and ringfenced for workforce training, for short pre-employment programmes targeting marginalised groups. This would enable employers to fund the practical foundations that many young people from difficult backgrounds have not had the chance to build: CV writing, interview skills, IT upskilling and practical life skills.
&nbsp;
The Partnership is also asking the Government to reconsider the removal of funded apprenticeships that support progression into management roles. These structured pathways are particularly important for people whose education may have been disrupted, and for whom a recognised qualification can make the difference between a job and a career.
&nbsp;
Jason Tarry added:&nbsp;"The results speak for themselves and we&rsquo;re sharing what we&rsquo;ve learned to help other businesses develop tailored programmes. But we need the Government to act too. Unlocking Growth and Skills Levy funding for pre-employment training would drive action at a scale that goodwill alone cannot reach."
&nbsp;
Work and Pensions Secretary Pat McFadden said:&nbsp;"Care leavers face some of the most significant barriers to employment and that is a huge waste of talent and potential.
&nbsp;
"The John Lewis Partnership is a great British company and I welcome this commitment to roles for care-experienced young people and to our Jobs Guarantee, which shows what can be achieved when employers invest in the future of young people.
&nbsp;
"This Government is already taking action to make sure no young person is left behind. Through our &pound;2.5 billion investment in youth employment, we will support nearly one million young people, create up to 500,000 opportunities and ensure every young person has a clear pathway to work, training or education."

&nbsp;&nbsp;
Notes to Editors
&nbsp;
&nbsp;
About the John Lewis Partnership
The John Lewis Partnership serves millions of customers as the UK&rsquo;s largest employee-owned business, operating two of Britain&rsquo;s best-loved retail brands, John Lewis and Waitrose, as well as John Lewis Money.&nbsp;


Its model of Partner ownership supports a focus on quality, service and long-term value for customers, combining trusted sourcing with ongoing investment in its shops and digital platforms.


John Lewis serves customers with curated fashion, beauty, home and technology, combining quality products with market-leading service they can trust. With 36 shops and a strong national online presence, it creates inspiring retail destinations, bringing together shopping, hospitality and services in one place.


Waitrose is the Home of Food Lovers, offering exceptional quality products and expert service. It has 320 shops - as well as agreements with brands like Welcome Break and Shell - and a strong online business. It is a market-leader for animal welfare and sustainable sourcing.


Both John Lewis and Waitrose hold a Royal Warrant to His Majesty King Charles III.&nbsp;


John Lewis Money helps to enable the Partnership&rsquo;s retail strategy and deepen customer loyalty across John Lewis and Waitrose.

]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23907</link>
<pubDate>Fri, 19 Jun 2026 05:00:00 GMT</pubDate>
<publishDate>Wed, 01 Jul 2026 09:37:06 GMT</publishDate>
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<title><![CDATA[John Lewis stores get £50m boost in latest phase of store transformation]]></title>
<description><![CDATA[


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    Glasgow to receive over £20m in the brand’s largest single-store investment in recent years&nbsp;
    
    
    Latest phase of a multi-year programme that will see investment into all 36 John Lewis stores
    
    
    Investment reflects growing demand for destination retail that showcases brilliant product, expert advice, services, and hospitality&nbsp;
    

&nbsp;
&nbsp;
John Lewis is investing £50m this year across five stores as part of a long-term programme to transform and elevate all 36 stores across its estate into retail destinations for customers to discover, explore, and enjoy.&nbsp;
&nbsp;
Customers in Glasgow, Cambridge, Leicester, Reading, and Liverpool will benefit from this latest phase of investment. Glasgow will receive more than £20m in a full redevelopment - the largest single-store investment made by the brand in recent years. The refurbishments will bring new brands, elevated products and experiences, and an environment that meets customers' wants and needs.&nbsp;&nbsp;
&nbsp;
This investment is the latest acceleration of John Lewis's wider £800m brand transformation. &nbsp;Over time, every John Lewis store will benefit from investment designed to improve the customer experience and respond to changing customer expectations, specifically the growing demand for inspiration, Partner expertise, and a seamless cross-channel experience.&nbsp;&nbsp;
&nbsp;
As shopping habits evolve, customers want to move seamlessly between online and in-store shopping. John Lewis continues to see strong demand for the unique experiences that only physical stores can provide: tailored expert advice, personal styling, and the opportunity to experience products first-hand.
&nbsp;
The retailer is also seeing customers use stores differently. Last year, John Lewis hosted a record number of appointments across services including personal styling and nursery advice. Hospitality now accounts for more than one in five store transactions, reflecting growing demand for stores that combine shopping, services, and hospitality in a single visit.
&nbsp;
The investment to create inspiring retail destinations is delivering results. Refurbished stores have consistently achieved sales growth following investment, alongside improvements in customer satisfaction, giving John Lewis confidence to continue investing across its estate.
&nbsp;
The programme comes as John Lewis achieved record customer satisfaction scores and was ranked the UK's number one retailer in the UK Customer Satisfaction Index, and its recent Which? Retailer of the Year win.
&nbsp;
The Glasgow redevelopment will see every floor of the 28,000 square metre store upgraded across fashion, beauty, home and technology. The store will remain open throughout the refurbishment, with the phased transformation running through to spring 2027.&nbsp;
&nbsp;
Alongside Glasgow, multi-million-pound investments will be made in the John Lewis Cambridge, Leicester and Reading stores, while the Liverpool store will receive further enhancements following its investment last year.
&nbsp;
The latest investment sits alongside the transformation of John Lewis' hospitality offer, with its new Platter John Lewis concept being rolled out across 32 cafés and restaurants by the end of 2027.
&nbsp;
Peter Ruis, Managing Director of John Lewis, said: "Whether customers shop with us online, in our shops or across both, they expect the same trusted advice, service and experience.
&nbsp;
"We're continuing to invest across our estate so our shops reflect the things customers value most about John Lewis - expert guidance, inspiring products and the confidence to make the right choice.&nbsp; These investments are about more than just a fresh look; they are about creating places where customers love to spend their time."
&nbsp;
"The response from customers to the improvements we’ve already made gives us confidence to continue investing for the long term."
&nbsp;
Kathy Murdoch, Centre Director for Buchanan Galleries, Landsec said: "We welcome John Lewis's £20m investment in its store in Glasgow, a powerful vote of confidence in the city.&nbsp; It complements our own plans for Buchanan Galleries, where we are investing to enhance the retail and leisure offer, create new experiences, and support Glasgow’s continued growth as a leading UK destination. The centre will be open and trading as normal throughout, and we look forward to seeing the new store take shape."&nbsp;
&nbsp;
Blair McDougall, Minister for Small Business and Economic Transformation, said: "This investment, and particularly the commitment to the Glasgow branch, is a strong vote of confidence in our high streets and the future of the UK retail sector.
&nbsp;
"Together with Government support through its Small Business Plan and upcoming High Streets Strategy, it will help high streets thrive, create jobs and drive growth in communities across the UK."
&nbsp;
Tom Arthur, Minister for Business and Fair Work, said: "This major refurbishment plan is exciting news for John Lewis customers as well as being a welcome statement of intent that will support and enhance Glasgow city centre’s reputation as a shopping destination.
&nbsp;
"I look forward to this being a catalyst to help drive further footfall and investment across the city centre and the Scottish Government will continue to work closely with local retailers and other businesses to help drive further investment and innovation across the city centre."
&nbsp;



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Notes to Editors
&nbsp;
&nbsp;
For more information please contact gillian.stark@johnlewis.co.uk
&nbsp;
About John Lewis
John Lewis serves customers with curated fashion, beauty, home and technology, combining quality products with market-leading service they can trust.


With 36 shops and a strong national online presence, it creates inspiring retail destinations, bringing together shopping, hospitality and services in one place. Popular partnerships include eateries like Benugo, Ori Cafe and Jamie Oliver’s Cookery School and Cafe, as well the likes of Waterstones and David Clulow Opticians.&nbsp;


Its Never Knowingly Undersold brand promise ensures customers receive both quality and value they can rely on, and the business has been granted the Royal Warrant of Appointment as supplier of Household Goods and Furnishings to His Majesty King Charles III.

&nbsp;]]></description>
<link>https://www.johnlewispartnership.co.uk/media-centre/latest-news/2026/23906</link>
<pubDate>Wed, 17 Jun 2026 08:00:00 GMT</pubDate>
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