Transforming lives

Our success as a business depends on our Partners, and the communities in which they live and work, continuing to thrive.

We want all Partners to reach their full potential, so we strive to create a diverse and inclusive culture in which people can be themselves. And we support our communities through volunteering as well as local and national investment which tackles issues that are most important to them.

Progress highlights

£4 million donated to charities local to our shops through our Community Matters schemes in 2017/18

Disability Confident employer status achieved in 2017

180,000 children reached through our schools programmes

362,000 hours of Partners’ time awarded to over 850 charities through our flagship volunteering programme The Golden Jubilee Trust



We have a rich tradition of supporting our local communities through donations, fundraising and volunteering. Our commitment to contribute to the wellbeing of the communities where we operate is enshrined in our Constitution.

The majority of our giving is channelled to local causes through our Community Matters schemes, through which John Lewis & Partners and Waitrose & Partners donate money to local causes chosen by customers. In 2017/18, £4.4 million was donated to charities local to our branches.

We also provide support and opportunities for our Partners to volunteer their time and skills to causes they care about. This includes an opportunity to volunteer for up to six months, on full pay and benefits through our flagship volunteering programme, The Golden Jubilee Trust.



We are proud to have a long history of recognising the importance of supporting the health and wellbeing of our people.

Our in-house health service was created in 1933 and provided free healthcare to all Partners long before the establishment of the NHS, and we now have a bold ambition to become Britain’s Healthiest Workplace by 2025.

Ensuring our customers can make healthy food choices is also important and we aim to do this through our Waitrose & Partners Good Health label, which we have introduced on hundreds of products, as well as improving the nutritional content of our own-label food and drink products and providing better guidance and support through Waitrose & Partners healthy eating initiatives.



For us, diversity is more than protected characteristics. We seek to provide support and adjustments to help all Partners reach their full potential.

Diversity in our organisation is vital to both our commercial success and to the democratic vitality of our business.

Where we see under-representation, we take positive action to create a culture where everyone can flourish.

We are working on understanding and addressing the reasons behind our gender pay gap and have set a goal to increase the representation of Black, Asian and minority ethnic (BAME) Partners in management positions to 10% by 2020.



How to get involved

Find out how to get involved in our community schemes


Supporting Samaritans

We're supporting Samaritans through our flagship volunteering programme


Gender Pay Gap

Find out how're tackling our gender pay gap