Transforming lives

We aim to create a diverse and inclusive culture while nurturing our wellbeing and the wellbeing of the communities around us, because the future of our business depends on us, as Partners, reaching our full potential.

We believe that business should give more than it takes - to our customers, the communities we operate in, and each other.

Progress highlights

In 20 years, our unique volunteering programme - The Golden Jubilee Trust - has given practical help to over 900 charities across the UK  

Over £4 million donated to charities local to our shops through our Community Matters schemes in 2019/20

Leader status as a Disability Confident employer

Over 8,000 Partners signed up to Unmind, a free health and wellbeing app



We have a rich tradition of supporting our local communities through donations, fundraising and volunteering. Our commitment to contribute to the wellbeing of the communities where we operate is enshrined in our Constitution.

We provide support and opportunities for our Partners to volunteer their time and skills to causes they care about. This includes an opportunity to volunteer for up to six months, on full pay and benefits through our flagship volunteering programme, The Golden Jubilee Trust

We support local communities through our Community Matters schemes, through which John Lewis & Partners and Waitrose & Partners donate money to local causes chosen by customers. In 2019/20, over £4 million was donated to charities local to our branches.



We are proud of our long history of recognising the importance of Partner health and wellbeing.

Our in-house health service was created in 1929 and provided free healthcare to all Partners long before the establishment of the NHS, and we now have a bold ambition to become Britain’s Healthiest Workplace by 2025.

Ensuring our customers can make healthy food choices is also important and we aim to do this through our Waitrose & Partners Good Health label, which we have introduced on hundreds of products, as well as improving the nutritional content of our own-label food and drink products and providing better guidance and support through Waitrose & Partners healthy eating initiatives.



We know that diversity is key to running a successful organisation and our people strategy aims to give every Partner in the business the opportunity to reach their potential. Diversity in our organisation is vital to both our commercial success and to the democratic vitality of our business.

Where we see under-representation, we take positive action to create a culture where everyone can flourish.For example, we are working on understanding and addressing the reasons behind our gender pay gap and have set a goal to increase the representation of black, Asian and minority ethnic (BAME) Partners in management positions to 10% by 2020.

We report annually on our gender pay gap.




How to get involved

Find out how to get involved in our community schemes


Supporting Samaritans

We're supporting Samaritans through our flagship volunteering programme


Gender Pay Gap

Find out how're tackling our gender pay gap