Piloting ‘buyback’ service for unwanted clothing

To help reduce the 300,000 tonnes of clothing which gets sent to landfill each year in the UK, in an industry first, John Lewis & Partners is piloting an innovative ‘buyback’ service with social enterprise Stuffstr.

Through the new service customers can have any unwanted clothing bought from our John Lewis & Partners shops and on johnlewis.com, collected from their home, and be paid immediately for each item regardless of its condition.

“We hope that by making it as easy as we possibly can for customers to pass on clothing that they’re no longer wearing we can ensure that the maximum life is extracted from items bought from us.”

Martyn White, Partner & Sustainability Manager, John Lewis & Partners

The app-based service links to data on what the customer has bought from John Lewis & Partners over the past five years. Items bought back are then either resold, mended so they can be resold, or recycled into new products.

Last year, John Lewis & Partners also reused over 27,000 electrical products, approximately 2,000 used sofas and recycled materials from 55,000 mattresses.