Never wasteful

The impact of climate change, how we use natural resources and the waste we produce is a serious concern for both our Partners and customers.

When it comes to the environment, our aim is clear: we’re committed to being part of the solution rather than part of the problem. We’re committed to using natural resources as efficiently as possible and reducing our environmental impact. Because, by delivering more with less, we’ll help to protect both our business and the environment for generations to come.


Progress highlights

2050 is the latest we will make our entire operations net zero carbon. All our transport fleet will achieve this by 2045 and we aim to stop using fossil fuels across our entire transport fleet by 2030. Our heavy goods vehicles will also be switched to low-carbon biomethane by 2028.  

86.5% of Waitrose and 67% of John Lewis own-brand packaging is now widely recyclable, reusable or home compostable. 

87.3% of electricity procured by the Partnership is certified renewable and 69.7% of operational waste across the Partnership is now recyclable. 



Since 2019 we have reduced our total operational carbon emissions by 6.6% and emissions from transport have fallen by 6.9%. To date 85 of the Partnership’s heavy diesel vehicles have been replaced with biomethane trucks, and a further 143 will be purchased and in operation by the end of 2020, making this the largest order of biomethane trucks in the UK. Biomethane is made from food waste and waste materials rather than diesel. This reduces CO2 emissions by 80%, with each truck saving over 100 tonnes of CO2 every year. These gas trucks are also quieter, decreasing noise pollution, which is especially important for urban deliveries.

In addition to reducing transport carbon emissions, the Partnership is also reducing the carbon emissions produced by our shops, with refrigeration units used in Waitrose being replaced. Hydro Fluoro Carbon (HFC) - the greenhouse gases used in cooling systems - are currently being switched to HFC-free refrigerators and this will be completed by 2028.



We’re committed to designing waste out of our business, managing waste responsibly and tackling the issue of plastic pollution. Our approach is to reduce and reuse where possible, and, where this isn’t possible, we maximise the amount we recycle.

We have made great strides to reduce both our waste and the amount of packaging we use, including removing disposable coffee cups from our shops, introducing a plastic clothes hanger recycling process and eliminating microbeads from our products.

All own-brand product packaging across our two brands will be widely recyclable, reusable, or home compostable by 2023. Currently 99.7% of our operational waste across the Partnership is diverted from landfill and 69.7% of operational waste is now recyclable. 



In the context of a business like ours, a circular economy means designing, making and selling products in a way that produces no waste or pollution, keeps materials in use for as long as possible and helps to promote and regenerate natural ecosystems.

Providing a take-back solution for our products is becoming increasingly important to our customers. Therefore our aim is to make it easy for customers to take back the products they’ve bought from us but no longer need, to ensure they are reused, recycled or disposed of carefully.

We have established services to enable this, such as the John Lewis & Partners Sofa Reuse Scheme, where customers’ sofas are reused or recycled in partnership with local charities. In 2019, this saw over 6,500 items collected from customers' homes and helped over 1,700 households in need. We are trialling a beauty products recycling scheme, exclusively for myJohnLewis members. BeautyCycle enabled over 11,000 customers to bring in their used beauty products to 36 John Lewis shops, saving over 56,000 beauty empties from landfill. myJohnLewis customers can also participate in Fashion Buy-Back in seven shops, where they can bring back pre-loved items from brands stocked at John Lewis to receive a voucher to spend in the Partnership.



Reducing transport emissions

We're reducing emissions from our fleet with biomethane-powered trucks


Eliminating unnecessary plastic

Read about Waitrose & Partners commitments on packaging


‘buyback’ service for unwanted clothing

John Lewis & Partners is working with Stuffstr to cut clothing waste