In the context of a business like ours, a circular economy means designing, making and selling products in a way that produces no waste or pollution, keeps materials in use for as long as possible and helps to promote and regenerate natural ecosystems.
Providing a take-back solution for our products is becoming increasingly important to our customers. Therefore our aim is to make it easy for customers to take back the products they’ve bought from us but no longer need, to ensure they are reused, recycled or disposed of carefully.
We have established services to enable this, such as the John Lewis & Partners Sofa Reuse Scheme, where customers’ sofas are reused or recycled in partnership with local charities. In 2019, this saw over 6,500 items collected from customers' homes and helped over 1,700 households in need. We are trialling a beauty products recycling scheme, exclusively for myJohnLewis members. BeautyCycle enabled over 11,000 customers to bring in their used beauty products to 36 John Lewis shops, saving over 56,000 beauty empties from landfill. myJohnLewis customers can also participate in Fashion Buy-Back in seven shops, where they can bring back pre-loved items from brands stocked at John Lewis to receive a voucher to spend in the Partnership.