Never wasteful

The impact of climate change, how we use natural resources and the waste we produce is a serious concern for both our Partners and customers.

We are responding in our operations and through our supply chains to reduce our energy use, emissions, waste and packaging. It’s not only the right thing to do, but also crucial for the long-term sustainability of our business.

Progress highlights

70% reduction in carbon intensity since 2010

By the end of 2019 we will have removed black plastic from all Waitrose & Partners own-brand products

2,000 sofas reused through John Lewis & Partners Reuse scheme

By 2023 all Waitrose & Partners own-brand packaging will be widely recycled, reusable or home compostable



We have already cut our operational CO2 emissions by nearly 70% since 2010, and have an ambitious long-term target to reduce our emissions to net zero by 2050.

Our focus is on innovation in areas where we can deliver the greatest carbon savings and on using sustainable alternatives wherever possible.

We are making our buildings as efficient as possible and continue leading the way on cutting emissions from our transport fleet.




We have made great strides to reduce both our waste and the amount of packaging we use, including removing disposable coffee cups from our shops and eliminating microbreads from our products.

Our approach is to reduce and reuse where possible, and, where this isn’t possible, we maximise the amount we recycle.

Waitrose & Partners has committed to make all own-brand packaging widely-recyclable, reusable or home compostable by 2023. Find out more about Waitrose & Partners commitments to eliminate unnecessary plastic.



Providing a take-back solution for our products is becoming increasingly important to our customers.

We aim to develop quality products that last, but also make it easy for customers to take back the products they’ve bought from us but no longer need, to ensure they are reused or recycled.

We are establishing new services to enable this, such as the John Lewis & Partners Sofa Reuse Scheme, through which customers’ sofas are reused or recycled in partnership with local charities.




Reducing transport emissions

We're reducing emissions from our fleet with biomethane-powered trucks


Eliminating unnecessary plastic

Read about Waitrose & Partners commitments on packaging


‘buyback’ service for unwanted clothing

John Lewis & Partners is working with Stuffstr to cut clothing waste