Never wasteful

We are committed to significantly reducing our environmental impact, whether that's by removing unnecessary packaging or reducing carbon emissions from our operations. 

Progress highlights

86.5% of Waitrose and 67% of John Lewis own-brand packaging is now widely recyclable, reusable, or home compostable. 

Over 56,000 beauty products empties diverted from landfill via our ‘Beauty Cycle’ programme. 

2050 is the latest we will make our entire operations net zero carbon. All our transport fleet will achieve this by 2045 and we aim to stop using fossil fuels across our entire transport fleet by 2030. Our heavy goods vehicles will also be switched to low-carbon biomethane by 2028



Reducing the amount of physical waste our business produces through operations, sales of goods and services, food waste or plastic packaging, is vital to prevent further environmental damage, food scarcity, and climate change breakdown. We’re facing this challenge head on, finding the solutions to move towards a more circular economy. 

We have made great strides to reduce both our waste and the amount of packaging and plastics we use, including removing disposable coffee cups from our shops, introducing a plastic clothes hanger recycling process and eliminating microbeads from our products.

We aim to reduce consumption of, and reuse, as many materials as possible. Where this isn't possible we will ensure as much of the waste we create is recyclable or repurposed, including food waste. We are working across our supply chains and own operations to find creative and innovative solutions to divert as much waste from landfill as possible. 

Find out more about reducing plastic and packaging across Waitrose here and our targets and performance here.



To help reduce the environmental impact of our business we must, where possible, move to a circular business model, designing, making and selling products that limits waste and pollution, and keeps materials in use for longer. 

We have always believed in making products that are built to last but inevitably customers will want to replace certain items. Where we can, we are providing customers with solutions for product reuse and/or a means to dispose of their products responsibly. 

‘Reuse and repurpose’ is a novel concept and we are trialing exciting new initiatives. As part of the review of our Ethics & Sustainability strategy we hope to release new and stretching targets in this area. As we further develop our knowledge and expertise in this space we are committed to: 

  • Continuing with our successful take-back and recycling schemes including mattress and carpet recycling, appliance take back service and our Sofa Reuse Scheme, helping households in need.
  • Scaling new take-back and buy-back initiatives when successful such as Fashion buyback and the award winning Beauty Cycle.
  • Trailing new initiatives for reuse and repurpose across the Partnership.



Energy sources used to run our shops, and the fuel used to power our transport fleet, create greenhouse gas emissions which warm the earth and change our climate. As a responsible retailer we must reduce our consumption, find renewable energy alternatives, and be even more ambitious in addressing our contribution to the problem.

We have taken the first steps on this journey, starting to decarbonise our operations as quickly and efficiently as possible through significant investment in new, greener technologies. We aim to ensure the Partnership makes the maximum contribution to limit global warming to below 1.5 degrees.  

Our current 2050 net zero target across all operations will be achieved without purchasing offsets. Any small amount of greenhouse gas emissions we cannot reduce to zero we will offset in our operations by producing renewable energy. Since 2019 we have reduced our total operational carbon emissions by 6.6%

Transport contributes over 40% of our total carbon emissions and that’s why we have invested in biomethane fuel for our heavy goods vehicles which run on food waste and waste materials rather than diesel. We have established an industry leading aim to have a zero carbon transport fleet by 2045. To help towards this, we will be converting all heavy goods vehicles to biomethane by 2028. Find out more here

In addition to reducing transport emissions, we are also cutting carbon emissions produced by our shops. Cooling systems emitting Hydro Fluoro Carbon (HFC) are being switched to HFC-free refrigerators by 2028. 

View our targets and performance here.




Working hard to ensure our food is not wasted.



Read about our trial to tackle plastic packaging in our Waitrose shops.



Read about our commitment to reducing the energy consumption and carbon impact of our operations.