Training to give the best customer service
The Partnership aims to offer every customer the best possible experience, so we help all our Partners gain the skills and knowledge they need to perform to the best of their ability. This starts with a comprehensive induction programme, and continues during Partners careers through a range of vocational training opportunities, appraisals and access to a variety of learning resources. Customer service skills are our first priority because only through delivering excellent service can we maintain our position as a leading retailer. Partners receive regular feedback on performance, and are appraised formally each year against a framework of behaviours.