Training to give the best customer service
We are leading the way in our approach to Partner development. Our commitment to lifelong learning and developing Partners' skills and knowledge is enshrined in Rule 56 of the Partnership’s Constitution. The Partnership currently spends 56% more than similar organisations on the creation and delivery of Partner development, which we believe is key to the success of the Partnership, not only to ensure Partners are reaching their full potential, but also to be able to respond to the changes we are seeing in the retail industry.
As training is one of our key areas of focus in the Partner Plan, the learning journey This starts with a comprehensive induction programme, and continues during Partners careers through a range of vocational training opportunities, appraisals and access to a variety of learning resources. Customer service skills are our first priority because only through delivering excellent service can we maintain our position as a leading retailer. Partners receive regular feedback on performance, and are appraised formally each year against a framework of behaviours.