This report summarises our achievements, challenges and progress against our targets and commitments.

For an overview of our achievements, challenges, targets and performance data read At a glance.

Read our Chairman's statement.

Report contents

The Waitrose way

Is championing British produce.
Is treading lightly on the environment.
Is responsible sourcing.
Is treating people fairly.
Is building long-term relationships with our farmers and suppliers.
Is helping people live healthily.

This is, and always will be, the Waitrose way.


John Lewis: Bringing Quality to Life

In John Lewis we are Bringing Quality to Life every day, in simple important ways through:

  • a better way of doing business.
  • encouraging sustainable living.
  • engaging with our communities.