FAQs about the Partnership

We get a lot of enquiries about the Partnership, so have put together these frequently asked questions to help you find the information you're looking for quickly and easily.

What is your mission statement?

The John Lewis Partnership's reputation is founded on the uniqueness of our ownership structure and our commercial success. Our purpose is 'the happiness of all our members, through their worthwhile, satisfying employment in a successful business', with success measured on our ability to sustain and enhance our position both as an outstanding retailer and as a thriving example of employee ownership. With this in mind, our strategy is based on three interdependent objectives Partners, customers and profit.

What are the aims and objectives of the company?

Our strategy is underpinned by three Aims:

  • Increase advantage of Partners
  • Realise market potential
  • Grow efficiently.


They are designed to make us bolder, clearer, and more confident that our Partnership approach is a better way of doing business. Delivering on our Aims ensures that, as our business grows, we respond better to new demands and continue to make the most of our co-ownership model. Underneath all our activities are the Partnership's ethical principles and our commitment to do business in a fair, sustainable way.

How is the John Lewis Partnership governed?

We are governed by our written Constitution which provides a framework establishing the Partnership's principles and the way in which it should operate. Although the Constitution has been revised and refreshed over the years, it retains a direct connection with the fundamental principles established in 1929. At the heart of the Constitution, Principle 1 sets out the Partnership's ultimate purpose. This compelling statement on the responsibility of co-ownership is what differentiates the Partnership from other corporate bodies.

Why do you have a constitution?

The John Lewis Partnership has a constitution for both historical and forward looking reasons. Our founder John Spedan Lewis wanted to leave clear guidelines for his successors so that the values which had motivated him would not be eroded with the passage of time. The Constitution of the John Lewis Partnership was created to establish a business that is co-owned by its employees, the Partners.

What is your organisational structure?

The governance system of the Partnership was created by our founder, John Spedan Lewis and is set out in the Company's Constitution. Our structure gives our management the freedom to be entrepreneurial and competitive in the way they run the business for long-term success, while giving the company's owners, the Partners, the rights and responsibilities of ownership through active involvement in the business.

How do I get a copy of your Annual Report?

To download the latest and previous five years reports go to the Financial Reports page.

Can I buy shares in the John Lewis Partnership?

It is not possible to purchase shares in the John Lewis Partnership. The Partners (permanent staff) are the owners of the business and share in the benefits and profits.

How can I find out about the history of the John Lewis Partnership?

The John Spedan Lewis story demonstrates how our founders ambitious vision of co-ownership has resulted in a Partnership of over 88,000 Partners sharing in the benefits and profits of a business that puts them first. Watch a film outlining the evolution of the Partnership and explore a timeline of our history.

At our Heritage Centre in Cookham you can Discover the objects, images and documents which tell the story of John Lewis. Details of the address and opening hours are available on the Heritage Centre page.

How can I apply for a vacancy, training scheme or apprenticeship?

Information about current vacancies, training schemes and apprenticeship and details of how to apply is available from the JLP Jobs website (www.jlpjobs.com).

What is your pay and benefits policy?

Our policy is to pay a competitive rate of pay to Partners for good performance and as much above that as can be justified by better performance. In addition to that Partners benefit from an annual bonus, pension scheme, Partner discount and a range of other valuable benefits. To find out more go to Pay and Benefits.

What is your policy regarding diversity and inclusion?

We embrace individual talents regardless of age, sex, ethnicity, disability, sexuality, social background, religion and/or belief as we understand that it's our personality, values, beliefs and attitudes that are at the centre of who we are. To find out more visit the JLP Jobs website (www.jlpjobs.com).

How can I find out about employee ownership?

The John Lewis Partnership has produced a guide to employee ownership (PDF 312KB). The guide includes case studies of other employee-owned businesses and advice for business owners considering transferring to employee ownership.

To find out how an employee-owned company performs in comparison to non-employee-owned companies download a copy of the Model Growth: Do employee-owned businesses deliver sustainable performance? report. (PDF size: 0.8MB)

To find out more go to Employee ownership or visit the website of the Employee Ownership Association (www.employeeownership.co.uk), the organisation that promotes the interests of the sector to government and other stakeholders.

What is your charitable donation policy?

The Partnership favours charities local to the communities where we operate or in which Partners are personally involved. To find out more about our approach to charitable giving visit the Our communities pages.

How can I find out about the services and facilities at a John Lewis or Waitrose branch?

To find details of your nearest John Lewis shop, including location, opening times and services visit the johnlewis.com website.

To find details of your nearest Waitrose shop, including location, opening times and services use the Waitrose branch finder(www.waitrose.com/content/waitrose/en/bf_home/bf.html).

How can I contact John Lewis or Waitrose?

For customer and supplier contact details go to Contact John Lewis or Contact Waitrose.