Press releases

John Lewis expands professional trade service trial for customers wanting help with jobs around their homes

Thursday 31 August 2017

John Lewis will expand a trial of a brand new home improvement and maintenance service across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton from 12 September.  The initiative, called 'Home Solutions from John Lewis', which has already been trialled in Milton Keynes, enables customers to book plumbers, electricians, decorators and gardeners online who have been selected and approved by the retailer.

Customers can request a fully qualified, professional tradesperson via the Home Solutions app, website, or customer call centre. After selecting the job that needs doing, customers will be shown a variety of time slots when the work can be performed. Having chosen a suitable time, customers are then matched with an available trade professional who can be booked and paid for via the Home Solutions app, or website. In keeping with John Lewis's customer service standards customers will be given a one year guarantee on the work.

Tom Athron, Group Development Director at the John Lewis Partnership, said: 'As a trusted retailer of home products our customers often ask us if we can help them with tasks in their homes.  We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis.

'We know how difficult it can be to find the time in our busy lives to source trusted trade professionals and hope our customers find the service helpful.'

The local trade professionals taking part in the initiative have all undergone a rigorous recruitment process which includes interviews, background checks, viewing of previous work and an induction to John Lewis customer service standards.

Customers can visit the Home Solutions website (www. johnlewishomesolutions.co.uk) or call 0203 739 9198.  Alternatively, they can download the Home Solutions App from the Apple Store or Google Play.


Notes to editors

John Lewis - John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK's largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis,  'Best In-Store Experience 2017', 'Best Furniture Retailer 2017,' 'Best Homewares Retailer 2017'1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2017

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Enquiries

For further information please contact:

John Lewis
Lexi Finnigan Communications Manager, Corporate, John Lewis
Telephone: 0207 592 6424
Email: lexi.finnigan@johnlewis.co.uk