Press releases

John Lewis Heathrow takes off

Tuesday 3 June 2014

Retailer opens first ever airport shop

At 5.30am tomorrow morning, John Lewis will open its first ever airport shop at Heathrow Terminal 2: The Queen's Terminal. Doors will open as the first passengers en route to Washington travel through the newly refurbished Terminal.

The 3,600 sq ft shop, the largest space allocated to a fashion-led brand, is located on the top floor of the departure lounge and is part of the first impression for passengers passing through security.

The shop curates the best of John Lewis home, fashion, gifting and seasonal ranges; it will showcase own-brand products, designer collaborations and exclusives.  Major brands on offer include Weekend Collection by John Lewis, JOHN LEWIS & Co, Croft as well as recognised international brands such as Orla Kiely home, Charbonnel and Walker, Hackett and Barbour.

The shop opening comes at an exciting time for John Lewis, as the business marks its 150th Anniversary this year. Heathrow is the retailer's 42nd shop and will bring the brand to a wider set of international customers.

Paula Nickolds, buying and brand director at John Lewis said: 'This opening is a significant step forward in developing our international strategy. Terminal 2 will serve 20 million passengers each year and will offer John Lewis access to one of the most concentrated, valuable and influential markets in the world. We hope to bring the John Lewis brand to a wider set of international customers - showcasing our offer within a dynamic environment, building brand awareness and credibility as a worldwide brand.'

John Lewis currently delivers to 33 countries outside the UK and Ireland which equates to 75% of Terminal 2 destinations. The retailer is also expanding its international wholesale business developing a specific offer focused on bed, bath and tableware in partnership with five Shinsegae department stores in South Korea, with plans to roll out the offer to more of their stores.

In a further development, last month John Lewis announced a 'Click & Commute' shop to open in St Pancras station. Opening in the Autumn, the shop will be the retailer's first convenience format, providing an opportunity to pilot a new way to shop for its existing customers and showcase the brand to those less familiar. If successful, the format could be rolled out to other transport hubs and high street locations.

Notes to editors

The John Lewis Partnership - The John Lewis Partnership operates 42 John Lewis shops across the UK (31 department stores, 10 John Lewis at home and a shop at Heathrow Terminal 2) as well as It is part of the John Lewis Partnership, the UK's largest example of worker co-ownership where all 91,000 staff are Partners in the business.

John Lewis - John Lewis, 'Multichannel Retailer of the Year 2014'¹, 'Best Overall Retailer'² and 'Best Retailer 2013'³, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. stocks over 250,000 products, and is consistently ranked one of the top online shopping destinations in the UK. ( John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2014
² Verdict Consumer Satisfaction Awards 2014
³ Which? Awards 2013

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For further information please contact:

Emma Moran
Senior Press Officer, Branches and Retail Development, John Lewis
Telephone: 020 7592 6058