Press releases

John Lewis at home Ashford now open

Thursday 7 November 2013

New multi-million pound shop is John Lewis' tenth at home shop

At 9am this morning, John Lewis at home Ashford opened its doors to customers for the first time. The two storey, 40,000 sq ft shop, near junction 9 of the M20 in Kent, is the retailer's tenth 'at home' shop and has created 125 jobs in the local area.

Maggie Porteous, director of selling, north and new format at John Lewis said: 'Our 'at home' format has been extremely popular with customers since we first introduced it in 2009 and we are delighted to now be opening the tenth one in Ashford. It is testament to the team to have completed the construction and fit out so efficiently and it's fantastic to be able to open the doors in time for Christmas.'

Glynis Gunning-Stevenson, branch manager at John Lewis at home Ashford, said: 'We are thrilled to have opened our new shop in Ashford today – it's the culmination of 30 weeks of hard work and it's fantastic to see how much has been achieved.

'The new shop is perfectly placed to meet shoppers' needs in the Kent area, with a wide range of products and services on offer, including over 60 different televisions and 240 different pillows and duvets. We're very much looking forward to getting to know our customers and becoming part of the local community.'

Customers coming through the doors at John Lewis at home Ashford will find:

  • Nearly 30 different coffee machines
  • Over 60 different televisions
  • Over 650 bed sheets ranging from baby cot to super king size
  • More than 30 different kettles and toasters
  • Over 50 different colours of plain towels
  • 240 different pillows and duvets
  • The John Lewis Home Design Service

John Lewis at home Ashford focuses on furniture, furnishing accessories, electrical and home technology. In store computer terminals for browsing the wider catalogue are available, as well as the free John Lewis Click and Collect service, which allows shoppers to order products online before 7pm and collect them at the branch after 2pm the following day or opt for home delivery. There is also a customer café, and additional services include the John Lewis Gift List.

John Lewis at home Ashford is open Monday to Friday from 9am until 8pm, Saturday from 9am until 7pm and Sunday from 10.30am until 5pm (including Sunday browse time from 10.30am until 11am).

Notes to editors

The John Lewis Partnership - The John Lewis Partnership operates 40 John Lewis shops across the UK (30 department stores and 10 John Lewis at home),, 261 Waitrose supermarkets, 39 Waitrose convenience stores, and business to business contracts in the UK and abroad.  The business has annual gross sales of over £9.5bn.  It is the UK's largest example of worker co-ownership where all 85,500 staff are Partners in the business.

John Lewis - John Lewis, 'Retailer of the Year 2013'¹ , 'The Nation's Best Retailer'² and 'Best Retailer 2013'³, typically stocks more than 350,000 separate lines in its department stores.  The website stocks over 250,000 products focused on the best of fashion, beauty, home and giftware and electrical items including online exclusives. is consistently ranked one of the top online shopping destinations in the UK. (  John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the usual values of expertise, trust and customer service expected from the John Lewis brand.

¹ Oracle Retail Week Awards 2013
² Verdict Consumer Satisfaction Awards 2013
³ Which? Awards 2013
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For further information, please contact:

Siân Grieve
Senior Press Officer (Corporate)
Telephone:  020 7592 6887
Mobile: 07525 271812