Press releases

John Lewis announces first details of 2013's multi-million pound refurbishment programme

Wednesday 27 February 2013

John Lewis has today announced an investment of £32million to fund an extensive refurbishment programme in four shops this year, including its flagship department store on London's Oxford Street.

John Lewis High Wycombe, Kingston and Nottingham are also set to benefit in 2013, with a further £25 million earmarked for other, smaller investments across the retailer's 39 shop estate before 2014.

Andy Street, managing director of John Lewis said: 'Investing in our shops is crucial to ensure we continue to provide powerful and compelling destinations for our customers to visit. These upgrades reinforce our commitment to the high street, where we believe it is essential to constantly innovate and evolve. We want our shops to stand as vibrant beacons of what successful bricks and mortar retailing can bring to our towns and cities, complementing a rapidly growing online business rather than being replaced by it.'

£8million will be spent on improvements at the flagship London shop on Oxford Street.

Work will take place between May and October this year and will include a full upgrade of the lower ground floor creating a home dining, entertaining, and gifting emporium.

Simon Fowler, managing director of John Lewis Oxford Street, said: 'The branch is the flagship shop for the John Lewis brand and operates in a unique competitive environment on Oxford Street. The multi-million pound overhaul of the lower ground floor is another example of our product range and shopping environment continually evolving to maintain our market-leading proposition.'

The biggest single investment of the year will see the £16million redevelopment of John Lewis High Wycombe. The plans will see 35,000 sq ft of back-office space converted to increase the shop's selling area by one third and extend the product offer by introducing a full fashion, nursery and childrenswear offer as well as expanding the beauty and audio visual departments. The first phase of the makeover has started on the shop's back-office space, with work on the selling floors beginning in early April and all work due for completion in October 2013.

John Lewis Kingston will begin a £7million refurbishment of its ground floor in May, completing in October this year. An additional 7,000 sq ft of ground floor selling space will be created primarily by infilling two wells above the Waitrose store in the shop's basement and further conversion of back of house space. The overhaul will transform and expand existing departments including beauty, fashion accessories and gifting which will modernise the shopping environment for customers and introduce a number of new brands to the shop.

John Lewis Nottingham will receive a £1 million makeover of its first and third floors which will see an extensive upgrade of the shop's beauty department, including the introduction of new brands such as Bobbi Brown, Bare Minerals, Benefit, Origins and Aerin. The improvements will increase the selling space to over 8000 sq ft. The project is set for completion in May 2013.

All four shops will all remain open throughout the works and activity will be carefully managed to minimise any impact on customers.

Notes to editors

The John Lewis Partnership - The John Lewis Partnership operates 39 John Lewis shops across the UK (30 department stores and nine John Lewis at home), and 290 Waitrose supermarkets. The business has annual gross sales of over £8.7bn. It is the UK's largest example of worker co-ownership where all 81,000 staff are Partners in the business.

John Lewis - John Lewis, 'Britain's favourite electricals retailer 2012'* and 'Best Multichannel Retailer 2012' **, typically stocks more than 350,000 separate lines in its department stores. The website stocks over 200,000 products focused on the best of fashion, beauty, home and giftware and electrical items including online exclusives. is consistently ranked one of the top online shopping destinations in the UK. ( John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the usual values of expertise, trust and customer service expected from the John Lewis brand.

* Verdict Consumer Satisfaction Index, April 2012
** PayPal etail Awards 2012

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For further information please contact:

Emma Moran
Senior Press Officer (Branches and Retail Development)
John Lewis
Telephone: 020 7592 6058
Mobile: 07764693503