Press releases

John Lewis doubles number of Kuoni concessions

Thursday 13 June 2013

Travel company Kuoni has announced it is to open four new concessions in John Lewis shops, at the department store's sites in Brent Cross, Aberdeen, Welwyn and Leicester.

The new concessions will bring the total number of Kuoni sites in John Lewis shops to eight, following the success of its original four concessions in Oxford Street, Southampton, Reading and Cardiff, which opened in autumn 2012.  

The concessions will continue to combine the look and feel of the two brands, with John Lewis furniture and Kuoni fittings. They will be situated in the customer service area, adjacent to the John Lewis Gift List department, and include the latest technology such as iPads and plasma screens to encourage customer interaction by bringing holidays to life through beautiful imagery and videos.

As part of the brand partnership, Kuoni is already promoting John Lewis Travel Insurance to its customers and is the travel partner for the John Lewis Gift List. This service allows wedding guests to contribute to a Kuoni honeymoon.

Sean Allam, director, commercial operations, at John Lewis, said: 'John Lewis customers have embraced the idea of buying holidays in our department stores, and we've been impressed at how well the concessions have performed.  We're seeing that customers want the expertise and advice they can get from visiting a branch, which in turn drives footfall to our shops and helps John Lewis to differentiate further our offer on the high street.

'Our partnership with Kuoni is a great fit for John Lewis, not only the concessions in our shops, but through other parts of our business such as John Lewis insurance and Gift List.'

Derek Jones, managing director at Kuoni said: 'We are delighted our brand synergy with John Lewis has been so successful for both businesses and we're really excited to have the opportunity to grow our partnership further and open four more concessions in autumn 2013.

'We strive to put our customers at the heart of everything we do and they really value the expert personal knowledge we provide. The success of our high street stores has shown that the best way to truly understand their needs is to spend time with them face to face in comfortable and inspiring surroundings.

'The new concessions will allow us to bring our unique approach to travel retailing to even more locations around the UK.'

Along with the eight John Lewis concessions, Kuoni also has a growing retail network of 22 Kuoni branded high-street stores around the UK and five independent partnership stores.

Notes to editors

The John Lewis Partnership - The John Lewis Partnership operates 39 John Lewis shops across the UK (30 department stores and nine John Lewis at home),, 291 Waitrose shops, and business to business contracts in the UK and abroad. The business has annual gross sales of over £9.5bn. It is the UK's largest example of worker co-ownership where all 84,700 staff are Partners in the business.

John Lewis - John Lewis, 'Retailer of the Year 2013'* 'The Nation's Best Retailer'** and 'Multichannel Retailer of the Year 2013' *, typically stocks more than 350,000 separate lines in its department stores. The website stocks over 200,000 products focused on the best of fashion, beauty, home and giftware and electrical items including online exclusives. is consistently ranked one of the top online shopping destinations in the UK. ( John Lewis Insurance offers a range of comprehensive insurance products - home, car, wedding and event, travel and pet insurance and life cover - delivering the usual values of expertise, trust and customer service expected from the John Lewis brand.

*Oracle Retail Week Awards 2013
** Verdict Consumer Satisfaction Awards 2013
You can follow John Lewis on the following social media channels:

Kuoni - We specialise in long-haul holidays. We believe one size does not fit all and focus on individualising holidays to our customers' specific needs. We have recently opened 22 stylish shops across the UK where our expert staff can work with you together to find the right holiday for you in a relaxed setting. We have also recently opened four concessions within John Lewis department stores in Oxford Street, London; Southampton; Reading and Cardiff. We also have five partnership stores including World Market Travel, Bath; Barrhead Travel, Silverburn, Glasgow; Baldwins Travel, Maidstone; Travel Bureau, Newcastle-Upon-Tyne and Peter Goord Travel, Plymouth. Kuoni is also sold through a network of quality independent travel agents around the UK who have a wealth of travel experience, provide excellent service and know the Kuoni product well. We were founded in 1906 in Switzerland by Alfred Kuoni, a visionary adventurer and explorer who opened some of Europe's first travel agencies.


For further information please contact:

Siân Grieve
Senior Press Officer, Corporate, John Lewis
Telephone: 020 7592 5459
Mobile: 07525 271812

Jemma Purvis
Telephone: 01306 744 006

Nicky Betts
Telephone: 01306 744669