Our Reporting

As an employee-owned business we operate democratically. We also aim to extend the principles of fairness, openness and transparency to our broad range of stakeholders outside the business. Every year, since 2001, we have publicly reported our Corporate Responsibility performance and provided information about how we manage our most important social and environmental issues. 

Our archived reports can be found in the 'Report Archive' tab below. We no longer publish a printed report - instead these 'Our responsibilities' pages provide a detailed review of our Corporate Responsibility performance and management to the year ended 28 January 2017, unless otherwise stated. Here we focus on our activities, progress and highlights at sites under our operational control. Sites operated by shops under licence or by franchisees (both overseas and Welcome Break franchises) are excluded from this scope.

In 2016 we published our first Human Rights and Modern Slavery Report which exceeds the requirements of the Modern Slavery Act Transparency In Supply Chains clause in the Modern Slavery Act. Our second report (PDF 1.6MB) provides an update on the progress we have made over the course of 2016/17 focussing on workers in our supply chain.

Download our Annual Report and Accounts 2017 (PDF 10.4MB).

Report & Accounts

See our Annual Report & Accounts for further information