Our Reporting

As an employee-owned business we operate democratically. We also aim to extend the principles of fairness, openness and transparency to our broad range of stakeholders outside the business. Every year, since 2001, we have publicly reported our Corporate Responsibility performance and provided information about how we manage our most important social and environmental issues. 

Our archived reports can be found in the 'Report Archive' tab below. For 2017-18 we have produced a Corporate Responsibility report, reviewing our performance and management to the year ended 27 January 2017, unless otherwise stated. Here we focus on our activities, progress and highlights at sites under our operational control. Sites operated by shops under licence or by franchisees (both overseas and Welcome Break franchises) are excluded from this scope.