Taking Action on Safety
If product issues do occur our Product Technologists investigate the matter. We have a robust process in place if we need to withdraw or recall a product. We then take steps to prevent this happening again. In 2015/16 at John Lewis we withdrew 16 products, nine of which were own-brand products and recalled 12, two of which were own-brand products for safety reasons. At Waitrose during 2015 we withdrew 74 and recalled six own-brand products.
Following concerns around the flammability of fancy dress outfits, John Lewis worked with the British Retail Consortium to introduce additional labelling and testing requirements for these items. We also worked with RoSPA (The Royal Society for the Prevention of Accidents) to develop a customer safety guide for Halloween.
For further detail on food safety and hygiene, please see www.waitrose.com.