Our approach

Our materiality process began in 2014 and has enabled us to identify and prioritise the issues that are most important to our business, and to plan and invest accordingly. In 2016, we began to review these issues and our approach to Corporate Responsibility taking into account the new business strategy, feedback from stakeholders and emerging trends. The tables below explain how Corporate Responsibility links to the business plan and how the Constitutional rules and principles guide our aims. 


Narumi Bingham, a Partner and selling assistant

Our aims

How our Constitution underpins our aims

Strategic pillar this supports

We will support the happiness of Partners by promoting financial, physical, mental and social wellbeing. We aim to help Partners find meaning in their work.

Principle 1: 'The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business.'

Principle 4: 'The Partnership aims to employ and retain as its members people of ability and integrity who are committed to working together and supporting its Principles...'

Better Jobs, Better Performing Partners, Better Pay
Victoria Welinder, a Partner, Home Development Manager and Golden Jubilee Trust volunteer

Our aims

How our Constitution underpins our aims

Strategic pillar this supports

Together with Partners, we want to build the skills of future generations and create better places for people to live, work in and enjoy. We aim to improve accessibility and inclusion - both in our shops and in the day-to-day lives of people struggling with social isolation. Principle 7: The Partnership aims to obey the spirit as well as the letter of the law and to contribute to the wellbeing of the communities where it operates.' Better Jobs, Better Performing Partners, Better Pay
Waitrose lamb supplier in farm with sheep

Our aims

How our Constitution underpins our aims

Strategic pillar this supports

We strive to build customer confidence in the products and services we sell and the way we sell them. We want to help customers make positive choices about their health. We want to know where and how products have been grown, sourced or made and who made them. 

Principle 5: 'The Partnership aims to deal honestly with its customers and secure their loyalty and trust by providing outstanding choice, value and service.'

Rule 96: 'The Partnership’s relationships with its suppliers must be based, as with its customers, on honesty, fairness, courtesy and promptness. It looks for a similar attitude throughout its supply chains. In particular, the Partnership expects its suppliers to obey the law and to respect the wellbeing of their employees, their local communities and the environment.'

Stronger Brands and New Growth
Waitrose delivery trucks

Our aims

How our Constitution underpins our aims

Strategic pillar this supports

We will reduce our reliance on natural resources, using them as efficiently as possible for as long as possible, then recovering and regenerating products and materials at the end of life so that they can continue to add value. Rule 109: 'The Partnership must take all reasonable steps to minimise any detrimental effect its operations may have on the environment and to promote good environmental practice' Financial Sustainability