Contact Waitrose

We would like to hear from you. Whether your enquiry is of a general nature, or you have a query about something you bought from us or something you want to sell to us, or a comment about an experience you've had with us, please get in touch.

To enable us to deal with your enquiry as quickly as possible, please select the relevant contact details below.

Archives

We are proud of our history and so we have extensive archives about John Lewis, Waitrose and general information about the John Lewis Partnership. If you have an enquiry about our history, please use our Contact us form and select John Lewis Partnership History from the drop down list.

Customer services

If your enquiry is about something you bought in a Waitrose supermarket, please contact that store. Find the telephone number, address and email of all our Waitrose shops (www.waitrose.com).

For all other Waitrose enquiries, including online purchases, you can contact Waitrose Customer Sales & Support Centre:

  • By freephone: 0800 188 884 (8am-10pm Monday - Friday, 8am-9pm Saturday and 9am-7pm Sunday)
  • By email: customersupport@waitrose.co.uk
  • By post:
    Waitrose Customer Service Department
    Waitrose Limited
    Doncastle Road
    Bracknell
    Berkshire
    RG12 8YA
  • Using our Contact us form and select Waitrose General Enquiries from the drop down list.


partnership card

If you have an enquiry about the partnership card, please email using the Contact us form and select partnership card from the drop down list or telephone 0845 300 3833 any time. 

Recruitment

If you are interested in working for Waitrose, take a look at our JLP jobs website  (www.jlpjobs.com). Here you will find details of our training schemes and of employment opportunities available in your region. You can also contact the Personnel department of your local shop to find out about job vacancies there. Find the telephone number, address and email details of your local Waitrose shop (www.waitrose.com).

Suppliers

If you are a supplier with an enquiry about Waitrose supermarkets, please contact us using the Contact us form and select Waitrose Supplier from the drop down list.