Contact John Lewis

Whether your enquiry is about a purchase, an experience you've had with us or is of a general nature there are a number of ways you can get in touch with us.

Customer Service and General Enquiries

For details of how to call, email or write to our customer service teams visit Essential information (

To find details of your nearest shop, including location and opening times, visit Our shops (

John Lewis Insurance

For information on getting a quote or to make an enquiry, visit the Customer Service page on the John Lewis insurance website ( 

Partnership Card

If you are a new or existing Partnership Cardholder visit the Contact us page on the Partnership card website (


If you are interested in working for John Lewis, take a look at our JLP jobs website ( Here you will find details of our training schemes and of employment opportunities available by store/region.


If you are a supplier looking to work with John Lewis, please first download our Responsible Sourcing Code of Practice.

To submit product details please email

To help us make an informed decision about your product you should include the following details: 

  • Company name, contact details and a brief background (history/size/location in 50 words or less).
  • Describe your products and why they are suitable for John Lewis. 
  • Details of current stockist along with any planned future stockists. 
  • Website address, social media handles and a link to clear images of your products.

Your query will be directed to the appropriate team who will be in contact if they would like to pursue discussions about a possible collaboration.  

John Lewis Head Office

John Lewis
171 Victoria Street
Telephone: 0207 828 1000