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Commitments and targets

In order to assess the quality of our CSR management systems we have set stretching future performance commitments and targets. This section sets out our progress and achievements in meeting these.

The targets and commitments set out below are a mixture of ongoing projects, future aspirations, longer-term objectives and repeating annual aims and apply at a Partnership level unless otherwise stated. Targets with a defined period that have previously been stated as met have been excluded.

Commitments and targets	Status	Progress made
All own-brand supplier sites to register on Sedex and complete self-assessment; independently audit high-priority supplier sites.	Ongoing	Waitrose: 914 suppliers (96.1 per cent) registered on Sedex; 92 per cent of sites completing self-assessment; audited all high-priority supplier sites. John Lewis: 1,237 registered, equivalent to 76 per cent; 57 per cent of registered sites completing self-assessment. Launched an audit framework for own-brand suppliers, fully identified high-priority suppliers and rolled out an independent third-party audit programme.
Pre-agree terms of payment; pay promptly and fairly.	Ongoing	Payment terms included in standard terms and conditions; we remain committed to the principles of the Prompt Payment Code.
Waitrose: We are committed to nurture and develop smaller suppliers and strengthen relationships within the community.	Ongoing	Our local and regional sourcing covers nearly 2,500 locally and regionally sourced products from over 450 producers. We also invite local farmers into shops to meet customers, and to attend supplier conferences and industry workshops. These help smaller producers to understand food legislation and ensure best practice is shared throughout our supply chain.
Waitrose: To supply the best-quality produce in season, and when sourcing worldwide fruits, vegetables and flowers aim to minimise environmental impact by working to achieve LEAF certification.	Ongoing	We sell more UK fruit and vegetables (relative to sales) than our competitors, and 100 per cent of our fresh chicken, beef, pork, milk, eggs and cream are British. Waitrose is the only UK retailer to have all its British fruit, vegetable and major flower growers meeting the LEAF Marque certification standard, and we are working to extend the standard globally during 2010.
Waitrose: Maintain industry leading standards on animal welfare.	Ongoing	Waitrose was named the UK's Most Compassionate Supermarket 2009/10 by Compassion in World Farming.
Waitrose: We are committed to continue to only source fish from sustainable wild sources and responsibly farmed aquaculture.	Ongoing	Waitrose, alongside M&S, was named 'best of the bunch' in a Which? report on fish sustainability, labelling and supermarket policies in June 2010.
Waitrose: Work with suppliers on healthier everyday products.	Ongoing	Considerable work has taken place on saturated fat with reductions in desserts, biscuits and sandwiches. We have also switched to semi-skimmed milk in our coffee shops.
Waitrose: Continue to expand the Nutrition Advice Service to meet demand for nutrition and health information.	Ongoing	We continue to provide nutrition and health information through our Nutrition Advice Service and recipe cards, and have extended our on-pack 'traffic-light' labelling to include percentage Guideline Daily Amounts (GDA).
Waitrose: Support the Roundtable on Sustainable Palm Oil (RSPO); develop a sustainable palm oil strategy.	Ongoing	Waitrose remains a member of the RSPO and has set a target to use only Certified Sustainable Palm Oil (CSPO) in own-brand products by the end of 2012.
Waitrose: Continue to support Fairtrade products through Fairtrade fortnight and in-store promotions, including dedicated point-of-sale materials and Fairtrade farmer stories.	Ongoing	We supported Fairtrade Fortnight in March 2010, and continue to build our Fairtrade offer. Waitrose became the first supermarket to exclusively stock the first Fairtrade cola, Ubuntu Cola.
John Lewis: In 2010, double the number of Fairtrade lines in both existing and new categories.	On track	In spring 2010, we launched Fairtrade-branded products in fashion. John Lewis has also been granted a Fairtrade licence to produce and import own-brand clothing products.
John Lewis: All outdoor furniture to be FSC-certified for 2010 season; extend timber sourcing policy to all wood-based furniture and non-furniture products.	Met; ongoing	All outdoor furniture sold in 2010 was FSC-certified. We remain committed to extending our timber sourcing policy to all woodbased products (see indoor furniture target below).
John Lewis: By 2015, 50 per cent of our indoor furniture ranges will be FSC-certified. (Revised target).	On track	We have extended our timber programme to indoor furniture ranges (Living and Dining, Bedroom and Upholstery). Our target was previously 30 per cent by 2012 but during 2009/10, we increased our ambition to 50 per cent by 2015.
John Lewis: Continue to ensure 95 per cent of domestic large electrical appliances, excluding tumble driers, are A rated or above.	Met; ongoing	96 per cent of these appliances A rated or above.
John Lewis: In 2010, increase, by at least 50 per cent, lines in the following categories: organic, sustainable lifestyle, sustainable raw materials and recycled.	On track	We achieved a 25 per cent increase in John Lewis-sourced products from accredited and sustainable sources in 2009/10, bringing the total to 700 separate product lines. We continue to sell the most energy-efficient appliances and in spring 2010, we joined the Energy Savings Trust's voluntary retailer initiative for TVs. Based on experience to date, we have revised two of our targets to ensure that these are more realistic: we will now aim to increase both our Green Living range (previously referred to as 'sustainable lifestyle') and our recycled ranges to 300 skus (from 133 and 147, respectively) by end of 2011.
Phase out sale of incandescent light bulbs by 2012.	Ongoing	John Lewis met the phase-out deadline for all GLS A-shaped lamps with an energy rating higher than 40W. Waitrose has just one 60W line remaining on sale which is due to be delisted later this year. Both divisions continue to add new energy-saver products to their ranges. We believe we are well placed to meet the 2011 phase-out date for standard A-class bulbs, although we have concerns around the availability of energy-saving decorative bulbs.